Customer Service Operational Specialist

3 weeks ago


Potters Bar, United Kingdom Canada Life Group Ltd (The) Full time

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Location: All Job Summary - CS Ops Specialist Contract type: 6 month FTC • Provide process, product and system expertise to our operational teams and key stakeholders outside of CS. Organise and co-ordinate resource, information, and support to meet project needs.• Provide training and support to our CS teams on complex queries and act as a contact point for projects.• Use data and understanding of processes to identify areas for improvement, redesign and implement improvements and work with the Team Leader to embed the changes. Ensuring our processes are efficient and delivering good outcomes for c...



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