Technical Support Manager

4 weeks ago


Reading, United Kingdom ARDEX UK Full time

We have a fantastic new opportunity within our Technical Support Team (Flooring and Tiling). This is a field based training delivery position for someone with passion and experience of working within the construction industry.


The successful candidate will focus on promoting our products, delivering training and technical support in the Southern Central region of England. This would primarily include:

  • Oxfordshire
  • Hampshire
  • Buckinghamshire


Job Role:

  • Promote the ARDEX Academy via training and seminar attendance
  • Travel to customer and training sites will be required
  • Delivering training to a mixture of stakeholders, including but not limited to: Main Contractors, Sub-Contractors, Suppliers and Internal Colleagues
  • To provide Technical support to all ARDEX GROUP brands within the UK and customers in the geographic territory
  • To report accurately and effectively within agreed deadlines
  • To communicate effectively with Area Sales, Business Development, Marketing, Customer Services and Departmental Heads
  • To contribute towards new product development
  • To develop technical knowledge and presentation skills in a continuing, planned development programme
  • To report on market changes and competitor activity
  • To achieve the activity levels/ratios agreed between the TSM (Technical Support Manager) and the Head of Training and Technical Support
  • To work in a safe manner in line with the company Health & Safety Policy
  • To conduct oneself in a professional manner at all times


Required Qualifications and Experience:

  • Experience of providing on-site support for technical queries for our contractors/end users
  • Good working knowledge of Flooring, Tiling, general construction products
  • Ability to deliver product training of products for internal and external customers
  • Prior experience of working within the Flooring or Tiling industry is desirable
  • Excellent organisational skills, diary management and commitments
  • Ability to work as part of a team and individually
  • Candidates will need to possess a full UK drivers license


Benefits:

  • Profit Shares
  • Healthcare Scheme
  • Pension Scheme
  • Life Insurance (2x annual salary)
  • 25 days annual leave plus bank holidays
  • Annual leave sale/buy back scheme
  • Company vehicle
  • Laptop & mobile phone


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