Review and Investigations Team Manager

1 month ago

London, United Kingdom UK Civil Service Full time

Job summary

This position is based at NMS Liverpool Film Studios, L5 9YJ, NPS 13-15 WELLINGTON STREET BLACKBURN, BB1 8AF, NPS 384 TALBOT ROAD BLACKPOOL, FY3 7AW, NPS 40 EUROPA BOULEVARD BIRKENHEAD, CH41 4PE, NPS 41 WEST ROAD LANCASTER, LA1 4NU, NPS 77/79 DUKE ST BARROW IN FURNESS BARROW-IN-FURNESS, LA14 1RP, NPS BUSHER LODGE KENDAL, LA9 4RF, NPS CEDRIC FULLWOOD HOUSE CREWE, CW1 6YY, NPS CHAPEL HOUSE SKELMERSDALE, WN8 8AP, NPS CHEADLE AVENUE TUEBROOK LIVERPOOL, L13 3AE, NPS GEORGIAN HOUSE CARLISLE, CA3 8DR, NPS JUPITER HOUSE CHESTER, CH1 4QS, NPS PROGRESS HOUSE WORKINGTON, CA14 4EW, NPS UNITS 3 & 4 BANKSIDE WARRINGTON

Job description

Overview of the job � �

Working at the direction of the Head of Operational Function, the post holder will be responsible for managing formal serious further offence reviews and/or formal complaints investigations within the Division

Summary � �

� � �To provide strategic operational leadership to a geographically dispersed specialist divisional team undertaking formal reviews and investigations
� � �To support the Head of Operational Function providing management and leadership within the National Probation Service (NPS) Division.
� � �To represent the Head of Operational Function with external agencies/stakeholders and staff as appropriate.
� � �The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
� � �May be required to participate in out of hours on call rota

Responsibilities, Activities & Duties � �

The job holder will be required to carry out the following responsibilities, activities and duties:

� � �Manage and co-ordinate the work of a specialist divisional team undertaking formal reviews and investigations of Serious Further Offences and/or formal complaints in accordance with NPS policies and procedures
� � �Responsible for the management and professional development of staff within the team
� � �Ensure all formal complaints investigations and/or Serious Further Offence reviews within the Division are carried out in line with NPS standards and guidelines and to a good quality
� � �Ensure that all data is handled and stored in accordance with NPS and HMPPS instructions
� � �Conduct investigations/reviews in person when requested by the divisional senior management team in relation to high profile complaints/SFOs which present a reputational risk for NPS
� � �Ensure the learning from complaints and/or SFOs is communicated through guidance and briefings to senior managers and all relevant practitioners within the Division, and to all external stakeholders as required, in order to contribute to the professional development of divisional staff
� � �Provide advice and support on informal complaints, where necessary
� � �Analyse data trends to ensure all relevant performance targets are met and maintained
� � �Develop long term strategy for Serious Further Offences that meets the business needs
� � �Oversee the investigation of other investigations including child safeguarding reviews, domestic homicide reviews, MAPPA serious case reviews
� � �Develop and sustain effective working relationships with internal customers, key stakeholders and external agency partners in the Criminal Justice System and related bodies
� � �Provide operational support to the Head of Operational Function within relevant Probation Instruction criteria and rules
� � �Oversee the investigation of grievances, disciplinary matters and other internal staff investigations as required from time to time
� � �Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
� � �Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
� � �Work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Person specification

Please refer to job description.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and ImprovingCommunicating and InfluencingWorking Together

Benefits

Alongside your salary of �40,604, HM Prison & Probation Service contributes �10,760 towards you being a member of the Civil Service Defined Benefit Pension scheme. Access to learning and developmentA working environment that supports a range of flexible working options to enhance your work life balanceA working culture which encourages inclusion and diversityA with an average employer contribution of 27%Annual LeavePublic HolidaysSeason Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

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