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Senior Systems Manager

3 months ago

Birmingham, United Kingdom UK Civil Service Full time

Job summary

We are seeking a highly motivated and experienced Senior Systems Manager to join our Reporting team and be responsible for delivering a professional and expert reporting service in order to optimise decision making and support financial, supply chain and workforce management across UKHSA.

The Senior Systems Manager � Reporting role will be responsible for the development and support of real time and analytical reporting from our Money and People Service (MaPS) system, providing reporting expertise across our implementation of Oracle Fusion cloud applications. This will include designing and developing Dashboards/ Analytics and Insights for varied audiences. The post holder will also work closely with the Improvement and Systems Support teams to ensure new reports and releases are communicated to end users, training is provided where appropriate and materials updated.

The postholder will also be responsible for managing incidents and service requests related to MaPS reporting, directly or through our 3rd party support partner, providing oversight to the implementation of changes with minimal adverse impact to the business and end users.�

They will ensure a high quality of service is provided to the business measured by key performance SLA�s and will seek to drive and improve customer satisfaction across the end users and customer community.

To be successful in this role, you will have proven experience in designing and developing reports/dashboards/visualizations using Oracle Tools. You will have excellent communication and interpersonal skills, strong problem-solving and analytical skills, and the ability to work under pressure and meet deadlines.

You will also have experience or show a willingness in managing/mentoring junior team members. If you are passionate about delivering high-quality reporting solutions to optimise decision-making and financial management across UKHSA, we encourage you to apply for this exciting opportunity.

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. �

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. �

Job description

To deliver a professional and expert systems and support service in order to optimise decision making and financial, supply chain and workforce management across UKHSA;

Systems:

Oversee team priorities and resourcing to ensure the effective delivery of the system reports, data and technology.Lead the management of systems contracts.

Data Management:

Use insights from stakeholder engagement and data to effectively manage and improve the performance of reporting.

Intelligent Customer Function:

Provide expert advice regarding systems and technology to stakeholders within the organisation and across government. Enable and manage change that allows more flexibility, responsiveness and improved service delivery and user experience.

Role specific: (Systems Reporting and Intelligent Customer Function)

To deliver professional and expert reporting solutions in order to optimise decision making and financial management across the agencyTo manage the development and support of Financial and Workforce reporting as required by the agency, especially related to our Oracle Cloud (MaPS) system including Oracle Transactional Business Intelligence(OTBI/BIP) and Fusion Analytics Warehouse(FAW)/Oracle Analytics Cloud(OAC) and all associated reports and processesDeveloping visualisations to simplify complex information and highlight specific areas requiring attention or investigationManage a range of data sources to be presented as integrated reports within Oracle Analytics and associated interfaces and processesManagement and development of custom data repository and ETL processesReconciling data and ensuring the accuracy and consistency of reportsEnsure Business continuity of the reporting solutions by reviewing Oracle patch/upgrade documentation and taking appropriate actions Oversee team priorities and resourcing to ensure the effective delivery of the reporting solutions.Use insights from stakeholder engagement and data to effectively manage and improve the performance of the reporting solutionsProvide expert advice regarding the reporting solutions to stakeholders within the organisation and across government. Capture and document all requirements/solutions in functional/technical specificationsAdhere to team change management & deployment processes and best practicesAssist with Audit activities and regular maintenanceDocument all activities and mentor junior members of the team to carry out regular maintenance activities

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Person specification

Essential criteria

Extensive experience of Oracle Fusion Cloud applications or similar ERP and/or HR systemsProven experience of developing reports on Oracle Cloud Reporting tools (, OTBI/BIP/OAC/FAW)Demonstrable knowledge of managing change through the product delivery life cycleDemonstrable ability to engage and communicate technical concepts and complex issues with key stakeholders at an operational and strategic levelExcellent written and verbal communication skillsQualified with CCAB, CIMA or equivalent/CIPD qualification or equivalent; or working towards; or extensive Financial and/or Supply Chain and/or Human Resources reporting expertise

Desirable criteria

SQL KnowledgeData Warehousing knowledge/experience (Managing custom ETL�s, catalogue Management etc)Experience of working on Oracle Data Integrator (ODI)Line Manager experience

Project Management:

Managing Successful Programmes at either Foundation or ideally Practitioner levelPRINCE2 at either Foundation or ideally Practitioner Level

Digital, Data & Technology:

ITIL Service ManagementAgile Project ManagementLean Six Sigma

Benefits

Alongside your salary of �51,824, UK Health Security Agency contributes �13,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

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