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CRM Lead Tech Analyst

2 months ago

Knutsford, United Kingdom Barclays Bank UK PLC Full time
Job Description

Purpose of the role

To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap.

Accountabilities
  • Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development.
  • Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team.
  • Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure.
  • Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance.
  • Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards.
  • Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery.


Vice President Expectations
  • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
  • Manage and mitigate risks through assessment, in support of the control and governance agenda.
  • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
  • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
  • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
  • Adopt and include the outcomes of extensive research in problem solving processes.
  • Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.


All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as Corporate CRM Lead Teach Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as a Corporate CRM Lead Teach Analyst you should have experience with:
  • Knowledge of Salesforce Products.
  • Technical Analysis in a Banking Technical domain.
  • Excellent Technical to Laymans & Laymans to Technical translation skills to support IT & Business delivery.


Some other highly valued skills may include:
  • Salesforce engineering experience (either Test/Development/Devops/configurator).
  • Certifications in Salesforce Training & Change Management.
  • Strong Integration & Data skillset.


You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our Knutsford office.