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Customer Service Installation Co-Ordinator

5 months ago

BartonuponHumber, United Kingdom Wren Kitchens Limited Full time
About The Company

Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK's Number 1 place to work This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

Our goal, to be number one in all aspects of our business and in the markets we operate, relentlessly pursuing excellence and growth.

About The Role

Our Customer Installation Centre is based at our state-of-the-art headquarters in Barton-Upon-Humber which offers a wide variety of views and perks

Whether arranging a delivery or installation, helping with a product query or dealing with a complaint our Installation Team are responsible for creating award winning, positive experiences.

Bright, friendly and attentive, our brilliant team is focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time.

If you're resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience.

Your main day to day duties will include:

• Proactively resolving customer queries and issues through various channels of communication
• Taking ownership of each customer contact to provide the best resolution
• Provide all Wren customers with an exceptional and inspirational experience
• Demonstrate empathy and clear understanding when liaising with customers in a professional manner
• Identify and report on processes that could result in a poor customer experience
• Provide customer support to our Wren Approved Installers based in the field
• Creative and responsible decision making when resolving customer queries

What Wren Offer:

• Free healthcare package helping you get the care you need, when you need it It offers unparalleled access to a GP, diagnostics, treatment and much more

• Free access to our state of the art on site gym, open 24/7

• Enjoy subsidised meals in our two fantastic restaurants

• Free on site parking

• Customer Service Employee of the Month with perks

• Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral

• Free refreshments brought directly to your desk throughout the day

• Free annual eye tests as well as a contribution to new glasses

• Free uniform included that you can also claim under the HMRC allowance
• Nationally recognised qualifications available after 6 months continuous service

About You

• Attentive with a strong focus on the customer experience
• Active listener and respectful questioning technique
• Demonstrates emotional intelligence and empathy
• Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
• Ability to effectively organise and prioritise your own workload
• Excellent oral and written communication skills
• Proven ability to thrive in a fast-moving environment
• Excellent computer skills including Microsoft Office
• Excellent attendance with proven reliability and can adhere to the agreed work schedule