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Operational Support Assistant

1 month ago

Glasgow, United Kingdom Glasgow City Health and Social Care Partnership Full time

Job Description

An opportunity has arisen for the position of Operational Support Assistant within Care Service’s Operational Support Team, where you will report to the Operational Support Team Leader.

This position is predominantly a customer focused, call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Home Care service provision and be a point of contact for home care team.

You will be responsible for updating and maintaining bespoke IT system records and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times.

The successful applicant will also be required to liaise with Care Services Home Care Co-ordinators regarding urgent service user reports, in addition, you will follow clearly defined processes and procedures.

You will be a confident, friendly and enthusiastic individual, possessing good interpersonal skills, with the ability to communicate effectively with both internal and external customers.

A good understanding of IT systems, including word and excel would be advantageous.

Due to the nature of this role and function, there is a requirement for you to work Public Holidays.

These posts are excepted under Rehabilitation of Offenders Act (Exclusions and Exceptions) (Scotland) Order (as amended).

Please note this is a re advertisement and previous applicants should not re-apply.

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