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Customer Services Advisor
2 months ago
Customer Services Advisor (Part- Time)
Nuffield Health Tunbridge Wells Hospital | Customer Services | Permanent | Part Time
24 hours per week (Wednesday, Thursday & Friday: 8.30 am - 5:00 pm)
£12.25 per hour
At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all.
Join our journey. It starts with you.
Our Customer Services Team at our Tunbridge Wells Hospital has an opportunity for a Customer Service Advisor. You will liaise directly with customers, answering all enquiries. Prepare quotations for Self-Pay hospital services and contribute to business development, within our Sales & Marketing Team.
As our Customer Service Advisor, you will:
Handle customer enquiries (both telephone and internet), providing customers with information about the services offered within our hospital
Support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with.
Providing information required to enable other areas to respond to all customer enquiries meeting the defined quality and timeline standards. Introduce new processes to improve customer advice and service, as required
Happy to work autonomously (once fully trained and if required), as well as part of a team
Able to prioritise and multi task
Have flexibility to cover during sickness and annual leave of fellow team members when needed
To succeed as a Customer Service Advisor, you will need:
GCSE English and Math's or equivalent qualification
Proven experience within a customer service setting is an advantage but not mandatory
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills
Nuffield Health Tunbridge Wells Hospital.
The Nuffield Health Tunbridge Wells Hospital are recognised for their friendly atmosphere, clinical expertise, and high standards of care.
Our purpose-built hospital has been established since 1968. With 40 en-suite bedrooms, a busy outpatients and pre-assessment departments. We also provide a diagnostic imaging service (MRI, CT, Ultrasound, Mammography and X-ray), pathology, paediatric unit, surgical recovery ward, cancer care unit, 3 state of the art operating theatres and physiotherapy services.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From physiotherapy to a season ticket loan, private healthcare, a cycle to work scheme and more. At Nuffield Health, we'll take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.