Monitoring Officer
1 week ago
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC4 -£26, to £27, also appropriate allowances
North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
We are looking for enthusiastic individuals to work within our Community Safety Unit, with a proactive approach to work who are committed to providing a safe environment to residents and visitors to North Lanarkshire and who enjoy working as part of a team to respond to a variety of circumstances.
You will be part of the team responsible for the call handling service, providing advice and assistance to the public on a full range of anti-social behaviour (ASB) and out of hours Homeless (OOH Homeless) services as well as the provision of a CCTV monitoring service.
Using a wide range of communication methods, you will provide a professional customer service that ensures that customer enquiries and complaints are resolved as quickly and efficiently as possible. You will also be required to input data to relevant system, assist in the collation of information and production of reports.
You will provide assistance to retailers, partnership agencies and various other stakeholders and undertake duties identifying and reporting faults as well assisting with access to the building. You will be required to work in a secure, controlled environment and have the ability to undertake radio and telephone communications as required.
Customer service, confidentiality and excellent communication skills are essential for all Monitoring Officers, and you should have experience of working as part of a team. Knowledge of North Lanarkshire geographical area and CCTV systems is desirable but full training will be provided. You should have a flexible approach to dealing with circumstances of a sensitive nature. You must also be able to remain calm under pressure and be able to prioritise and manage your workload whilst working to tight deadlines.
An excellent communicator, you will be educated to standard grade level or equivalent and have moderate experience of working in a call centre background. Customer focused, you will possess good interpersonal skills, have knowledge of anti-social behaviour and homeless services and be able to demonstrate a good working knowledge of IT systems, including Microsoft Office (i.e Word, Excel, Access, etc).
There may be a requirement to cover various areas across North Lanarkshire Council.
The successful candidate will be required to obtain an SIA Licence which includes a full police check, this will be arranged shortly after commencement in post.
This post is temporary until the 30/09/
Previous applicants need not apply
Work Pattern- 4 on 4 off Shift Pattern - Dayshift – 7am to 7pm
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
-
Chief Governance Officer
1 month ago
Motherwell, North Lanarkshire, United Kingdom North Lanarkshire Council Full timeJob Title: Chief Governance OfficerWe are seeking a highly skilled and experienced Chief Governance Officer to join our team at North Lanarkshire Council. As a key member of our leadership team, you will play a critical role in ensuring the effective governance and management of our services.Key Responsibilities:Acting as the Council's Monitoring Officer,...
-
Security Officer
4 months ago
Motherwell, United Kingdom B&M Retail Full timeWe are currently recruiting for a Retail Security Officer to join our store team in Saracen, Glasgow. This is a full time, permanent position and gives great flexibility to work shifts in the daytime, evenings and at weekends. No previous experience is necessary as full training will be provided – we want to hear from candidates with great...
-
Loss Prevention Officer
4 days ago
Motherwell, North Lanarkshire, United Kingdom B&M Retail Full timeJob OverviewWe are currently recruiting for a Retail Security Officer to join our store team in Glasgow. This is a full-time, permanent position offering great flexibility to work shifts in the daytime, evenings, and at weekends.Key ResponsibilitiesAs a Retail Security Officer, you will work alongside our Store Management Team to meet loss prevention...
-
Relief Security Officer
5 months ago
Motherwell, United Kingdom Securitas Full time**Join the Global Leader in Security Services - Securitas** Securitas, a renowned global leader in security services, is dedicated to safeguarding a diverse array of clients worldwide, ranging from banks and retail chains to leisure venues and corporate offices. As one of the largest security service organizations globally, we take pride in our mission to...
-
Data Protection Officer
5 months ago
Motherwell, United Kingdom Policy Expert Full time**Who we are**: We’re Policy Expert, a Personal Lines insurance provider and we’re on a mission to shake up the personal insurance industry. We feel that insurers have under-served customers for too long with confusing policies, expensive renewals, and frustrating claims processes. It is time to put customers first! Since we formed in 2011, we’ve been...
-
Data Protection Officer
5 months ago
Motherwell, United Kingdom Policy Expert Full time**What we can offer** - Flexible recruitment process to suit your need - Excellent salary ( welcome open conversations ) - Referral Scheme - earn up to £1000 for referring a friend to work here - Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year - Length of Service and monthly...
-
Assistant Attendance Officer
24 hours ago
Motherwell, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELFThis vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only.The "Apply now" button is not activated for this role.Please log into your MySelf account for further instructions on how to apply as an internal candidate.*Fusion Assets, NLP LLPReporting to...
-
CDM Officer
2 days ago
Motherwell, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC10 - £39, - £45, North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and...
-
Assistant Attendance Officer
5 days ago
Motherwell, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate. *Fusion Assets, NLP LLP ...
-
E&c- Administrative Officer
5 months ago
Motherwell, United Kingdom North Lanarkshire Council Full time**INTERNAL APPLICANTS MUST APPLY VIA MYSELF** - _Fusion Assets, NLP LLP_ North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and...
-
Assistant Contract Support Officer
4 weeks ago
Motherwell, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC6 £27, - £29, An opportunity has arisen for an enthusiastic and innovative individual to become a key member of the Repairs and Maintenance team (Corporate Property). The main focus of this role will be assisting in the provision of a comprehensive administration of the Council’s Measured Term...
-
Business Development Officer
4 weeks ago
Motherwell, United Kingdom North Lanarkshire Council Full timeNLC10 £38, - £44, (7 posts – 3 permanent, 3 temporary, 1 part time) North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Housing...
-
Front Entrance Officer/concierge
5 months ago
Motherwell, United Kingdom NHS Scotland Full time**The Role**: To manage the operational tasks of the main entrance/concierge to provide a helpful and professional front-of-house concierge service in order to maintain a safe environment. To liaise with all managers and Team Leaders across the site projecting a professional image and attitude. **NHS Lanarkshire**: Have you always wanted to work with NHS...
-
Attendance Support Assistant
24 hours ago
Motherwell, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only.The "Apply now" button is not activated for this role.Please log into your MySelf account for further instructions on how to apply as an internal candidate.*Fusion Assets, NLP LLPReporting to...
-
Security Professional
4 weeks ago
Motherwell, North Lanarkshire, United Kingdom B&M Retail Full timeWe are seeking a Retail Security Officer to join our team at B&M Retail in Glasgow.This is a full-time, permanent position with flexibility to work various shifts, including days, evenings, and weekends.No experience is necessary, as comprehensive training will be provided.As a Retail Security Officer, you will work closely with the Store Management Team to...
-
Finance Professional
6 days ago
Motherwell, North Lanarkshire, United Kingdom North Lanarkshire Council Full timeJob DescriptionWe are seeking a Finance Professional to join our team as a Financial Control Specialist. As a key member of our Finance Division, you will play a vital role in the development and implementation of financial control systems, performance management frameworks, and Service Level Agreements.The successful candidate will be responsible for...
-
Attendance Support Assistant
5 days ago
Motherwell, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate. *Fusion Assets,...
-
International Service Delivery Manager
1 week ago
motherwell, United Kingdom SD Worx Full timeSD Worx is a leading Europeanprovider of Payroll & HR services with global reach. We have offices inEurope and an office in Mauritius. Our goal? We bring people solutions to life,so companies of any size can turn Human Resources into a source of value forthe business and the people in it.Our people solutions span theentire employee journey, from getting...
-
Assistant Accountant
3 weeks ago
Motherwell, United Kingdom North Lanarkshire Council Full timeINTERNAL APPLICANTS MUST APPLY VIA MYSELF Grade - NLC9 £33, - £38, Working within the Finance Division of the Council, you will be a confident, enthusiastic, and self-motivated individual with a positive disposition. Additionally, you will be required to display initiative and work well and collaboratively within a team environment. You will assist...
-
Accounts Payable Invoice Processor
6 months ago
Motherwell, United Kingdom Resideo Full timeResideo now have an opportunity for a Accounts Payable Invoice Processor to join our team in Motherwell on a hybrid work pattern. **JOB DUTIES** - Invoice processing both PO & Non-PO - 3 Way match - Ensure relevant approvals are in place for Non-PO - Key Controls on Vendor Name & Bank Details - Processing of complex invoices - Invoice Error Resolution -...