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Desktop Support Technician

3 months ago

Slough, United Kingdom Sharp Brains Full time
Desktop Support TechnicianMiejsce pracy: 268 Bath Rd, Slough SL1 4DXTechnologies we useExpected
  • Cisco
  • Active Directory
Operating system
  • Windows
  • macOS
About the project

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Your responsibilities
  • Provide first/second level contact and problem resolution for customer issues.
  • Work with vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Our requirements
  • Bachelor’s Degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or better.
  • Minimum of 2-3 years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/ laptop management via Active Directory.
  • Proven analytical, troubleshooting and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.
Sharp Brains

Sharp Brains provide “one-stop solutions” for all IT services. Driven by this commitment, Sharp Brains has extended its global reach, partnering with over 300+ IT technicians to provide 24/7 local language support in multiple time zones. Sharp Brains’ technicians are sourced through a rigorous vetting process and are certified to the highest IT standards.

Sharp Brains began by offering data centre and desktop support services. These services were budget-friendly and consistent. Sharp Brains provided proactive and reactive support and break-fix services across the entire business infrastructure. In a short time, Sharp Brains expanded its services to include storage, network, data centre, desktop, printer, and switch support.

Today, Sharp Brains is a worldwide leader in systems integration. We are committed to providing our customers with the highest quality IT services at an affordable price. We are also committed to providing our customers the support they need to achieve their business goals.