Operational Repairs Planner

2 weeks ago

Enfield, United Kingdom CRA GROUP LIMITED Full time

3 months contract with a North London based Local Authority

Job Summary:

Operational planner required to support DLO repairs service as part of ERD.

To plan and schedule appointments / programmed works across the division to achieve maximum productivity ensuring that suitably qualified operatives are correctly and efficiently allocated always.

To be adaptable and flexible in coordinating the delivering complex repairs using high level of trade knowledge to diagnose and schedule multiple interdependent appointments.

To monitor and take appropriate action in real time to prevent service failure to by rearranging appointment with residents based on continually reprioritizing the trade staff work based on housing policy and legislative requirements.

To manage the customer feedback and instigate remedial action for poor service delivery close liaison with the resident and service user.

Key Duties/Accountabilities:

Responsible for scheduling all appointments with customers for responsive and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.

To ensure that repairs are planned based on the appropriate time required for the works to be completed wherever possible on the first visit excellent understanding of the building processes required.

To continually manage the trade staff work schedule to maximise and ensure high productivity levels.

To ensure that emergency order is completed in the statutory required targets.

Using own initiative proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.

To ensure performance monitoring systems are in place and information is accurate and effective and in accordance with financial regulations.

To ensure that the dynamic appointment scheduling data base is accurately maintained and managed observing good system housekeeping user maintenance and best practice at all times.

To maintain regular outbound calls to residents advising of delays or requirements to reschedule appointments.

To liaise with internal and external agencies to ensure high standards of service delivery.

To monitor and report on operative performance in terms of missed appointments customer satisfaction levels etc and to escalate issues to the relevant manager.

To ensure staffing training financial and other operational administrative information and records are maintained (both manually and on computer) and that information used and provided by SBS is accurate and appropriately filed / stored.

Deal with inbound calls for chaser repairs and dealing with initial expressions of dissatisfactions seeking to refer and support the resident through the rapid response team to reduce complaints escalations

Raise orders to subcontractors in accordance with the financial scheme of delegations and seeking approval where the cost of repair exceed the individuals limit.

Any other duties reasonable requested by management

Essential Experience Required:

Experience of using work scheduling/planning systems ICT or manual.

Customer service skill relating to defusing service failure conflicts.

High level of knowledge relating to repairs tasks and the time to be allocated for individual elements. and the interdependency between various trade.

Skilled in the use of various contracts arrangements including schedule of rates time and materials and lump sums and standard minute values.

Ability to plan prioritise and organise workload to meet required deadlines.

Ability to respond to the needs of customers politely and efficiently and to deal with issues calmly and objectively.

Understanding of relevant legislation and codes of practice including H&S Building Regulations Fire Regulations etc.

Understanding of issues around the delivery of maintenance and refurbishment contracts in an urban environment.

Essential Qualifications Required:

Experience of working within operational support/business administration or Educated to A Level standard or Level 3 NVQ in business administration.

Repairs Diagnostic Training.

Additional information to note:

We are doing Hybrid working at the moment which consist on working in the Edmonton office 3 days per week subject to change where applicable.

The ability to attend evening and weekend meetings when required.

Repairs Service is to work flexibly ensuring the needs of the wider community are met week and provide emergency response detail to be determined as required by service teams need and in cognisance of individual circumstances.

The closing date for this position is Friday 05/07/2024.





  • Operational Repairs Coordinator

    2 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    {"Job Title": "Operational Repairs Planner", "Job Summary": "We are seeking a skilled Operational Repairs Planner to join our team at CRA GROUP LIMITED. As an Operational Repairs Planner, you will play a critical role in supporting our DLO repairs service as part of ERD. Your primary responsibility will be to plan and schedule appointments/programmed works...

  • Operational Repairs Coordinator

    2 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    {"Job Title": "Operational Repairs Planner", "Job Summary": "We are seeking a skilled Operational Repairs Planner to join our team at CRA GROUP LIMITED. As an Operational Repairs Planner, you will play a critical role in supporting our DLO repairs service as part of ERD. Your primary responsibility will be to plan and schedule appointments/programmed works...

  • Operational Repairs Planner

    2 months ago

    Enfield, United Kingdom CRA GROUP LIMITED Full time

    3 monthscontract with a North London based LocalAuthorityJobSummary: Operationalplanner required to support DLO repairs service as part ofERD. To plan andschedule appointments / programmed works across the division toachieve maximum productivity ensuring that suitably qualifiedoperatives are correctly and efficiently allocatedalways. To be adaptableand...

  • Operational Repairs Coordinator

    2 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Planner to join our team at CRA GROUP LIMITED. As an Operational Repairs Planner, you will play a critical role in supporting the DLO repairs service as part of the ERD.Key ResponsibilitiesPlan and schedule appointments/programmed works across the division to achieve maximum productivity, ensuring that...

  • Operational Repairs Coordinator

    2 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Planner to join our team at CRA GROUP LIMITED. As an Operational Repairs Planner, you will play a critical role in supporting the DLO repairs service as part of the ERD.Key ResponsibilitiesPlan and schedule appointments/programmed works across the division to achieve maximum productivity, ensuring that...

  • Operational Repairs Coordinator

    1 day ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Planner to join our team at CRA GROUP LIMITED. As an Operational Repairs Planner, you will play a crucial role in supporting the DLO repairs service as part of the ERD.Key ResponsibilitiesPlan and schedule appointments/programmed works across the division to achieve maximum productivity, ensuring that...

  • Operational Repairs Coordinator

    1 day ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Planner to join our team at CRA GROUP LIMITED. As an Operational Repairs Planner, you will play a crucial role in supporting the DLO repairs service as part of the ERD.Key ResponsibilitiesPlan and schedule appointments/programmed works across the division to achieve maximum productivity, ensuring that...

  • Operations and Compliance Planner

    3 months ago

    Enfield, United Kingdom Global Radio Services Full time

    Operations and Compliance Planner **Reporting of the role**: This role reports to Head of Planning and Compliance **Overview of job**: The overall purpose of an Operations and Compliance Planner is to ensure that resources are managed efficiently and effectively in order to optimise use of internal and external resources to achieve delivery of clients’...

  • Operations Support Planner

    1 month ago

    Enfield Town, Greater London, United Kingdom CBW Staffing Solutions Full time

    Contract Planner - Facilities ManagementCBW Staffing Solutions is seeking a dedicated Contract Planner to join our team. This role involves collaborating with key clients to ensure efficient scheduling and management of maintenance operations.Key Responsibilities:Oversee the planning and scheduling of both preventive and corrective maintenance tasks within...

  • Repairs Operations Coordinator

    1 month ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Contract Overview:We are seeking a skilled Operational Repairs Coordinator to join our team at CRA GROUP LIMITED. This role is pivotal in enhancing our repairs service efficiency and effectiveness.Role Summary:The Operational Repairs Coordinator will be responsible for orchestrating the scheduling of appointments and programmed tasks within the division,...

  • Repairs Operations Coordinator

    1 month ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Contract Overview:This role involves a temporary contract with a Local Authority in North London, focusing on operational planning within the repairs service.Position Summary:We are seeking an Operational Coordinator to enhance the efficiency of our Direct Labour Organisation (DLO) repairs service. The primary responsibility will be to organize and schedule...

  • Operational Repairs Coordinator

    3 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Coordinator to join our team at CRA GROUP LIMITED. As an Operational Repairs Coordinator, you will play a crucial role in supporting the delivery of high-quality repair services to our customers.Key ResponsibilitiesPlan and schedule appointments and programmed works across the division to achieve...

  • Operational Repairs Coordinator

    3 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Coordinator to join our team at CRA GROUP LIMITED. As an Operational Repairs Coordinator, you will play a crucial role in supporting the delivery of high-quality repair services to our customers.Key ResponsibilitiesPlan and schedule appointments and programmed works across the division to achieve...

  • Planner

    3 months ago

    Enfield, United Kingdom Grid Highways Ltd Full time

    Our client are one of the UKs leading utilities construction companies are looking for a talented Street Works Planner, working form their Enfield Head Office, the Planner will have the following experience: - Streetmanager system experience - Previous planning experience - Previous utilities experience desirable - Good verbal and written communication...

  • Operational Repairs Coordinator

    2 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Coordinator to join our team at CRA GROUP LIMITED. As an Operational Repairs Coordinator, you will play a critical role in supporting the delivery of our repair services.Key ResponsibilitiesSchedule appointments and programmed works across the division to achieve maximum productivity and ensure that...

  • Operational Repairs Coordinator

    2 weeks ago

    Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a skilled Operational Repairs Coordinator to join our team at CRA GROUP LIMITED. As an Operational Repairs Coordinator, you will play a critical role in supporting the delivery of our repair services.Key ResponsibilitiesSchedule appointments and programmed works across the division to achieve maximum productivity and ensure that...

  • Planner

    4 months ago

    Enfield, United Kingdom Cityscape Recruitment Full time

    **Planner** **Utilities** **£30,000 - £40,000 + benefits** **Enfield - Projects throughout London and the home counties** **Hybrid working offered** **About the company**: Our client is a multi-disciplined, reputable sub-contractor who currently turnover £90m per annum. As a business, they specialise primarily within the water (wastewater and clean...

  • Repairs Supervisor

    4 weeks ago

    Enfield, United Kingdom Fraser Edward Recruitment Limited Full time

    Fraser Edwards are working directly with a Social Housing Association to recruit for a Repairs Supervisor working within social housing across the Enfield and surrounding areas.Main Duties:Repairs Supervisor to cover team of high performing repairs operatives to deliver high standards of work quality and efficient use of materials.To undertake a range of...

  • Repairs Supervisor

    4 weeks ago

    Enfield, United Kingdom Fraser Edward Recruitment Limited Full time

    Fraser Edwards are working directly with a Social Housing Association to recruit for a Repairs Supervisor working within social housing across the Enfield and surrounding areas.Main Duties:Repairs Supervisor to cover team of high performing repairs operatives to deliver high standards of work quality and efficient use of materials.To undertake a range of...

  • Senior Planner

    4 months ago

    Enfield, United Kingdom Galldris Group Full time

    Senior PlannerGalldris GroupLocation: EN3 7FJ, Enfield, England, United KingdomAn exciting opportunity has arisen for a Senior Planner to join our team. To be considered, you will come from a Construction or Civil Engineering background.The Senior Planner will manage the Planning and Programming function in selected key bids in Tender, Preconstruction and...