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Technical Program Manager

3 months ago

London, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Description

Organization Description

Digital & Platform Services (D&PS) is positioned within the Commercial and Investment Bank (CIB), and brings together Operations, Technology, Digital, Data & AI. D&PS is a key enabler in powering the successful franchise of CIB. The organization consists of product managers, designers, data scientists, technologists and business representatives who work together with creativity and discipline in order to produce best-in-class, efficient, thoughtful innovative solution for our clients - both internal and external.

Team Overview

This role reports into the Head of the D&PS Strategy and Client Relationship Management (CRM) implementation lead. The newly formed Transformation team functions as a strategic accelerator driving execution of strategic initiatives, with a focus of leading the implementation of the CRM program. Given the importance and scale of this transformation, as part of this role you will have the unique opportunity to work closely with our most senior leaders across the business.

Job Description

As a Principal Technical Program Manager at JPMorganChase, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job Scope and Responsibilities:

Program Management
  • Lead and oversee multiple technical programs and projects from inception to completion. Ensure programs are delivered on time, within scope, and within budget.
  • Manage operating model - responsible for documentation, implementation, change management and ongoing strategy and planning
  • Maintain and monitor list of key program-level dependencies including across application groups and proactively track through to completion.
  • Track key performance indicators (KPIs) and objectives, key results (OKRs) and report on program outcomes, prioritizing the book of work against key milestones and managing team capacity accordingly.


Stakeholder Management
  • Collaborate with cross-functional teams, including engineering, product management, and operations. Communicate program status, risks, and issues to stakeholders and executive leadership. Build and maintain strong relationships with internal and external stakeholders.
  • Advise and influence senior leaders and business executives on key business decisions required and major change initiatives
  • Develop deep, trust-based advisor relationships with key client stakeholders in management, Global Technology and the Lines of Business (LoBs) to drive delivery and achieve organizational alignment and buy-in


Strategic Enablement
  • Provide strategic guidance and framework to supporting business, operations, data product, and technology teams to drive delivery of firm initiatives
  • Develop a solid working knowledge of the CIB products, applications, architecture and dependent products.
  • Evaluate and recommend technologies and solutions that align with business objectives.
  • Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team


Team Leadership
  • Collaborate with your team to build frameworks, content, hypothesis sets, analyses, and roadmaps for solutions
  • Develop junior team members both formally and informally, including serving as a mentor


Experience, Skills and Capabilities:
  • 10+ years of Financial Services experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
  • Experience with CRM data, tools, and processes
  • Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
  • Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
  • Advanced knowledge of project and program management methodologies, tools (e.g., MS Project, JIRA, Confluence), and techniques, with a proven track record of delivering projects on time and within budget
  • Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
  • Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

Preferred qualifications, capabilities, and skills:
  • Deep expertise in technology enabled program delivery and/or COO technology delivery experience
  • Project Management Professional (PMP) or similar certification, preferred.
  • Extensive knowledge of the product development life cycle, technical design, and data analytics
  • Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Experience leading complex data architecture projects supporting system design, testing and operational stability


About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.