Project Change and Engagement Manager
3 weeks ago
Eligibility
This role is open to House of Commons, Parliamentary Digital Service and R&R Client Team employees only.
Introduction
The SE Portfolio Management Office (SEPMO) is a trusted and collaborative partner, leading best practice in the management of the portfolio, supporting project prioritisation and delivery. We provide an integrated approach, manage interdependencies and provide analysis and reporting, working in close harmony with the corporate Enterprise Portfolio Management Office (EPMO).
The team is central to the success of a large portfolio of infrastructure and maintenance projects, directly linked to supporting a thriving parliamentary democracy. With so many change initiatives happening within Strategic Estates, the change and engagement team in PMO is there to ensure the views and voices of our customers are considered in project delivery.
The Role
The Project Change and Engagement Manager will work as part of the SEPMO team to oversee key stakeholder management and engagement activities within programmes and projects across our portfolio acting as the bridge between project delivery teams and their customers and stakeholders.
The postholder will lead the work on change and engagement and stakeholder management, support Project Leaders in developing and implementing their activities to help in their project delivery. They will work with House staff, Members (and their staff) of each House and third parties to introduce the changes and prepare them for the project roll out.
This post operates in a matrix management environment. The post reports into the Head of Delivery Support for line management purposes and to the relevant programme/project manager/leader for programme/project-related work.
The post also has strong links with the Communication and Engagement teams in SE to ensure the correct processes are followed, along with quality standards, alignment and co-ordination. The post will ensure a structured and managed way of stakeholder management, engagement, change management and communications.
Some of the responsibilities for this role include:
Build positive relationships with stakeholders and customers across Parliament and within designated areas delivering change, comms, engagement support to project and programme teams to ensure successful roll out of initiatives. Ensure change and engagement activities supports project and programme including organisational objectives within SE. Gather knowledge and insight to help project/programmes including customer needs, user requirements, design reviews, complete gateway and checkpoint reviews, feedback, benefits and attitude to change.Skills and Experience
To be successful in this role you will demonstrate:
Proven ability to form effective working relationships with diverse key stakeholders, customers and end users helping projects and programmes to help enable success in delivery advising on appropriate engagement and change management tools and best practice. Experience in stakeholder management and engagement, building positive relationships with confidence, analysing user needs and requirements and developing solutions to meet the objectives of both the stakeholders and projects/programmes. Excellent oral and written communication and interpersonal skills with proven ability to explain complex technical and construction-related information and issues to a lay person clearly and meaningfully. Ability to supervise and motivate staff including mentoring, role modelling House values, and developing talent supporting junior colleagues and project leaders. Adhering to the principles of equality, diversity, and inclusion to do this. Demonstrates good planning and organisational skills to ensure workload are prioritised and delivered to very high standards understanding the principles of excellent customer service. Proven ability to deal with conflicting priorities, fluctuations in workload and managing limited resources.-
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