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1st Line Support Engineer

3 months ago

Bath, United Kingdom Adecco Full time

1st Line Support Engineer

Rate - 14 an hour

Duration - 3 months initially

Location - Bath

Ir35 - Inside (Must use an umbrella company)

Provides all 1st line/ 2nd line support functions for standard usage of all IT & Audio Visual equipment, software and services supported by DDaT.

Ensures smooth operation of the IT Delivery & Operations Service Desk

Includes 1st line / 2nd line field support for all IT & Audio Visual equipment, software and services supported by DDaT.

Includes provision of Assistive Technology (guidance and support)

Detailed Responsibilities

IT Service Desk (1st & 2nd Line Support) AV Service Desk (1st Line) Laptop Loan (staff) Laptop loan (Events) AV equipment loans IT/AV Support for General Teaching Areas (1st/2nd Line Support) IT Support for General Devices (1st/2nd Line Support) Laptop loans for digital inclusion (75 devices) IT/AV Support for Standard Office Moves & New Builds Deployment of standard end user compute devices Annual refresh of standard GTA devices Production of self-help guides Exam laptop standard configurations Lecture Capture (1st/2nd line support) Remote Support service DDaT Activities for Start of New Academic Year Proactive maintenance & replacement of AV equipment Hybrid Events and Teaching (1st/2nd line) Building Project Consultancy Support for University Events (1st line)

Technology Stack (Standard Support)

Topdesk Nagios BeyondTrust Remote Support JISC Online Surveys Clearpass BluCat network asset management Active Directory Microsoft Intune Jamf Microsoft Teams Panopto M365 Assisted Hearing induction loop (Loopworks) Microphone Transmission Systems (eg DECT/ISM70) Lighting management systems e.g. Dali, FMX Signal management e.g. EDID & HDCP