Customer Representative

4 weeks ago

London, United Kingdom Nationwide Building Society Full time
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels . From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team. Some branches in this area are closed to the public on certain days as you will be helping members on the phones .

We are looking for future talent in our communities to work at our branches in the Ealing, Hounslow, Feltham, Richmond and Twickenham areas. With this in mind, we will be conducting interviews to build a Talent bank in this location.

If the role is advertised as part time the salary will be pro rata.

If there is not a role suitable at the time of interview, and your assessment is successful, your details will be held in the talent bank and given priority for any future vacancies at the same job title and role responsibilities for the assessment you passed. You will be active in our talent bank for 6 months.

You'll need to be within a 45minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries online and via the phone and face to face.

We build up our knowledge day in day out to ensure we can answer all our customers queries. They are the most important part of our day.
About you

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:
  • A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • 25 days holiday pro rata
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career.
  • Wellhub- Access to a range of free and paid options for health and wellness
  • Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
  • Additional London top up payment per annum pro rata depending on location.
What makes us different

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank.

As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments

Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

  • Customer Representative

    6 months ago

    London, United Kingdom Digby Morgan Full time

    summary - _ london, london_ - _ £30,000 - £45,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1225526:LON:H - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...

  • Customer Representative

    5 months ago

    London, United Kingdom Digby Morgan Full time

    summary - _ london, london_ - _ £30,000 - £45,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1225526:LON:R - job details Customer Representative Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class...

  • Customer Service Representative

    3 weeks ago

    London, United Kingdom The Market Social Full time

    The customer comes first within the hospitality industry and that is no exception. Our client's Customer Service Representatives promote products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences....

  • Customer Service Representative

    4 weeks ago

    London, United Kingdom The Market Social Full time

    The customer comes first within the hospitality industry and that is no exception. Our client's Customer Service Representatives promote products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences....

  • Customer Service Representative

    4 weeks ago

    London, United Kingdom The Market Social Full time

    The customer comes first within the hospitality industry and that is no exception. Our client's Customer Service Representatives promote products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences....

  • Customer Service Representative

    4 weeks ago

    London, United Kingdom The Market Social Full time

    The customer comes first within the hospitality industry and that is no exception. Our client's Customer Service Representatives promote products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences....

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom Rutherford Briant Full time

    Customer Service RepresentativeRutherford Briant is seeking a Customer Service Representative to join their team in Farringdon. As a Customer Service Representative, you will be responsible for:Providing exceptional customer service and resolving customer queries in a professional mannerManaging customer orders and maintaining accurate customer information...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Monstera Talent Ltd Full time

    Customer Service RepresentativeFull-Time Availability RequiredWe are seeking a candidate who can embody our clients' values and brand identity in all customer interactions. As a Customer Service Representative, your primary objective is to represent brands in a manner that enhances customer loyalty, fosters positive experiences, and contributes to our...

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom Language Matters Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service and selling tickets across the Dutch market.Key Responsibilities:Delivering exceptional...

  • Customer Service Representative

    7 days ago

    London, Greater London, United Kingdom Three Full time

    We are looking for a talented Customer Service Representative to join our team at Three UK. As a Customer Service Representative, you will be the face of our company brand, engaging and building relationships with customers. If you have a customer service head and enjoy providing amazing experiences that make people feel good, this could be the perfect role...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Customer Service RepresentativeENGINEERINGUK is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering a great shopping experience for our customers.Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.Serve and...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Parent Bim's Restaurants LTD Full time

    Customer Service Representative Job DescriptionWe are looking for a Customer Service Representative to join our restaurant team at Parent Bim's Restaurants LTD. As a Customer Service Representative, you will be the first point of contact for our guests, ensuring they have an exceptional dining experience. Your primary responsibility will be to serve guests,...

  • Customer Service Representative

    2 months ago

    London, United Kingdom Monstera Talent Ltd Full time

    Customer Service Representative  Full-Time Availability Required Do you enjoy interacting with customers? Are you searching for a role where you can apply your customer service skills? Our client is expanding their customer service team and is seeking Customer Service Representatives with prior customer-facing experience. As a Customer Service...

  • Customer Service Representative

    6 months ago

    London, United Kingdom CSP Full time

    We are hiring a Customer Service Representative. You will also be asked to process orders, modifications, and make sales. **Responsibilities**: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers - Knowing our products inside and out so...

  • Customer Service Representative

    6 months ago

    London, United Kingdom Abacus Marketing Full time

    **Customer Service Representative** - Customer Service Representative Duties:_ - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Maintain accurate customer records by updating account information and notes - Perform data entry tasks to...

  • Customer Service Representative

    6 months ago

    London, United Kingdom Kent Recruitment Bureau Full time

    London | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    1 month ago

    London, Greater London, United Kingdom The Boots Company PLC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at The Boots Company PLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer...

  • Customer Representative

    6 months ago

    London, United Kingdom CSP LTD Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Representative. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Duties**: - Answer incoming customer calls and provide assistance with inquiries, complaints, and product...

  • Customer Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Virgin Trains Full time

    Customer Service RepresentativeWe are looking for a Customer Service Representative to join our team at Avanti West Coast. In this role, you will have the opportunity to deliver excellent customer service and make a difference to our customers' journey. You will work closely with our onboard team to ensure that our customers receive the best possible...

  • Customer Representative

    5 months ago

    London, United Kingdom CSP (UK) Ltd Full time

    As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others. **Duties**: - Provide assistance...