Network Monitoring Analyst

5 days ago


Sheffield, United Kingdom Adecco UK Limited Full time
My Client a leading Telecoms Company are seeking an experienced Service Desk Analyst for a 6-month contract based in Sheffield. You will oversee the 24/7 network performance of Telecoms Company's Network Product. This role requires you to be onsite 3 days a week, playing a key part in maintaining service quality, resolving issues affecting KPIs, and providing high-level support to engineers, security companies, and monitoring centres.

Key Responsibilities:

  • Responding to calls from engineers, security companies, and monitoring centres.
  • Managing incidents through email and Salesforce tickets, ensuring issues are tracked from logging to resolution.
  • Troubleshooting PSTN/Broadband faults and supporting the installation of new devices.
  • Coordinating equipment replacements and conducting routine tests
  • Collaborating with technical teams to ensure timely incident resolution.


Experience Required:

  • Strong knowledge of network and telephony systems, including PSTN, ADSL, and conducting diagnostic tests (Ping tests, dial tone checks).
  • Service desk experience, including handling calls, emails, and ticket logging.


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