Student Services Officer

4 days ago

Uxbridge, United Kingdom London Borough of Hillingdon Full time

About us

At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.

With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.

Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same

What does a X do at Hillingdon?

Learn Hillingdon have an exciting opportunity and is currently recruiting a Student Services Officer to support its busy operation at Centres across the borough. This highly regarded service runs over 800 courses for residents during the academic year, making ever increasing use of systems and technology in line with Ofsted guidance.

As the Student Services Officer you will be responsible for providing accurate and specific information and advice about learning opportunities to new and existing learners, use in-depth knowledge to clarify enrolment and eligibility criteria, support curriculum staff ensuring communication between teams across the service and externally. Support the team with the training of new team members promoting best practice and providing guidance where necessary.

Working as part of the Student Services Team, these post-holders will work at every Adult Learning centre throughout the year, including outreach centres, travelling between centres as necessary.

This is a challenging, demanding but rewarding job, working in a friendly and supportive team within a dynamic service.

About you

You will have a good all round standard of education including proven skills in written English. If you have excellent business administration skills, good communication skills and are quick to learn new systems, this could be the job for you. We are looking for a person who has high standards and is able to work quickly, accurately and independently with multiple priorities.

Educated to GCSE level(or equivalent) including maths and English Experience of dealing with the public, face to face and over the telephone and providing information in a sensitive manner Experience of working on computer based record systems. Able to prioritise work, meet deadlines, act on own initiative and work under pressure. Able to quickly learn and operate new ICT systems Have knowledge of GLA and ESFA Funding Agency rules and requirements

What we offer

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

Work Life Balance

Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life. 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

Health & Wellbeing

Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough. Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme. Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses. Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits. Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.

Commute with Ease

Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.

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