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Student Services Coordinator

3 months ago

Uxbridge, United Kingdom Navitas Full time

Student Services Coordinator (N/SSC)

Overview

Reference
N/SSC

Salary
£/annum

Job Location
- United Kingdom - England - Greater London - Uxbridge

Job Type
Permanent

Posted
Tuesday, January 30, 2024

Closing date
19 Feb 2024 23:59

Student Services Coordinator

Are you a high energy, self-starter who wants to use your initiative as an active and productive member of our team?

Do you want to join an industry where you can make a positive impact on the lives of others?

Brunel University London Pathway College is looking for someone ready to take the next step in their career and support those starting out their higher education journey. Your role has a defined purpose of making a difference to students’ lives as part of a collaborative and like-minded team.

Located in the centre of the Brunel University London campus, our staff and students are at the very heart of this vibrant learning community. The team at Brunel University London Pathway College work extremely closely with counterparts at the University to deliver high quality experiences and outcomes.

The College is part of Navitas, a leading education provider that connects students and educators across the globe. With 9 other partnerships in the UK, you will also have the chance to collaborate and share best practice with wider Navitas colleagues, providing vital learning and development opportunities.

Being global, yet local, means we embrace an inclusive and communicative culture. We celebrate our teams with our Inspire Awards, demonstrating staff recognition and rewarding leading lights on a global Navitas scale. Day-to-day we have networks, like the Women in Navitas Network (WiNN), who support each other and share opportunities for personal growth. In addition, there are dedicated wellbeing resources which includes an Employee Assistance Programme accessible to all.

Role overview

The Student Services Coordinator (SSC) will be a critical member of the College Services Team and will be responsible for the coordination of the Student Services department as well as leading on key aspects of the student life cycle. They will work in collaboration with the Senior Manager of Student Services to support the delivery of an outstanding student experience that meets the learning and personal needs of our undergraduate and postgraduate students.

We are seeking a dedicated and dynamic individual with experience in supporting colleagues in a professional setting, who is passionate about helping students and fostering a positive learning environment. The role requires a high-energy, self-starter who is able to use their initiative to coordinate the Student Services Team, as well as be an active and productive member of a cross-functional team.

Ideally you will possess these top skills:

- Educated to degree level or equivalent
- Work experience in an administrative or customer service role
- Experience of upholding and imparting policy and regulations
- Experience of working in a fast-paced environment
- Experience of working with and meeting the needs of different stakeholders
- Experience handling and prioritising multiple workloads
- Experience of working with data systems
- Knowledge of equal opportunity, equity and workplace health and safety principles
- The ability to lead a team and set a positive example to others
- The ability to coordinate workload and prioritise duties, seeking clarification and guidance from others when faced with competing responsibilities
- The ability to maintain information to a high standard of accuracy and completeness
- The ability to communicate and collaborate with people from a diverse range of cultural, educational, and professional backgrounds
- Excellent verbal and written English language skills
- Possess good data analysis skills
- The ability to use Microsoft Excel to present data in various formats
- The ability to work as part of a team, demonstrating flexibility, commitment to achieving challenging tasks and a strong team ethos

**Responsibilities**:

- Plan and oversee the workload of the Student Services Officers to ensure all operational imperatives of the college are conducted to a high standard
- Coordinate the college frontline services, including the reception desk, ensuring student and visitor enquiries are dealt with in a timely manner
- Take a primary role in onboarding new Student Services Officers and Interns
- Assist the Senior Manager of Student Services (SMoSS) in efficiently organising and managing the student registration and induction processes
- Serve as a liaison between students and various campus resources
- Provide comprehensive support to students, addressing their academic and personal needs
- Lead the implementation of student support programs and key college initiatives, including the LaunchPad and Next Generation programme to promote student development
- Collaborate with Program Element Leaders and faculty staff to coordinate integration and transitional events
- Support