Distribution Coordinator

Candidate Profile

• Educated to GCSE standard in both English and Maths

• Experience in logistics and customer service provision desirable

• Numerate, good communicator, team player and able to resolve problems

• Ability to respect strict deadlines and prioritise with good attention to detail

• IT literate, experience of SAP a bonus

Activities

• Receiving and processing customer orders and enter into SAP and making outbound calls, as required

• Liaising with haulier for optimal delivery and customer service performance

• Addressing specific documentation requests and customer service concerns, including formal complaints - and record quality / delivery deficiencies impacting customer satisfaction, service/complaint follow-ups and surveys

• Troubleshooting haulier deliveries.

• Daily review of haulier resource and planning.

• Maintaining relevant databases and use of CRM system, including for near miss reporting and follow-up

• Provide general support to the Commercial department

• Identifying process improvements

• Performing general administrative duties

Context & Environment

A key role in a B2B environment, liaising with clients and internal departments to effect the seamless delivery of the order book. TotalEnergies supplies two headline markets: Road construction and maintenance as well as various Industrial activities. Customers include major quarry operators, private asphalt producers, industrial manufacturers, emulsion producers and end-customers in addition to local and national government authorities.

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