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Senior Business Officer

3 months ago

Norfolk, United Kingdom Norfolk Full time

Permanent contract | £15,101 to £16,149 per annum (Scale E) | 23 hours per week | Reed House, Norwich

Norfolk County Council invites you to be part of our dynamic HomeFirst Hub team. 

We’re seeking a part time Senior Business Officer to play a vital role in ensuring safe discharges, reablement opportunities, and ongoing care planning for individuals in crisis and leaving hospital. 

The HomeFirst Hub operates as an integrated team, collaborating closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, the Voluntary sector, and other Norfolk County Council colleagues. Helping to support individuals on the Discharge to Assess pathway back home and assist those facing complex admission avoidance situations within the Network of Escalation Avoidance Team (NEAT).

Your main tasks will be answering and signposting calls, taking referrals from healthcare professionals, monitoring inboxes, taking notes from morning huddles to update and distribute reports, data input and updating patient records on Liquid Logic (LAS). 

You will be a team player with great working knowledge of using Teams, Excel, data entry and Microsoft outlook. Multitasking is essential—you’ll be word processing notes while handling phone calls. You must be flexible and adaptive to new ways of working, have a positive attitude and respect for sensitive data. 

Please keep in mind that this role involves dealing with individuals in crisis, candidates must possess resilience, empathy, and the ability to handle emotionally charged situations. Before applying, please consider whether you are comfortable working with people facing urgent and challenging circumstances. 

This is an exciting time to join the Home First Hub as we are a developing service. We will expect committed performance from you but will offer a strong induction, the opportunity to learn new skills and a supportive working environment. 

This is a hybrid working post, with a blend of remote and office based working, currently from the Broadland Business park and Norwich Community hospital. The team is operational 7 days a week: Mon – Fri 08:00 – 18:00, Sat 09:00 – 17:00, Sun 10:00 – 16:00. 

Working on a rolling 4-week working pattern, this post will include some weekend working. If you are a committed team player used to delivering first class levels of support, are proactive as well as positive and have a "can do" approach, then we would welcome your application. 

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary Generous holiday entitlement with the ability to buy and sell leave Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.  Financial benefits such as: ‘ A for Fire Service and Social Care Workers Relocation expenses paid upfront (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions. A payment if you refer someone you know to a hard to fill job. Tax efficient ways of getting extra pension, new bikes and electric cars.

Before you apply, we recommend reading the full to help you demonstrate you meet the criteria. You can also find information on our here.

Closing date: 14 August 2023 at 23:59