Children's Referral Coordinator

7 days ago


Devon, United Kingdom Devon County Council Full time

Are you an experienced practitioner with administrative skills; who is looking for a new challenge, and passionate about making a difference to the lives of children and young people? Then we would love to hear from you

About the Role

We currently have permanent vacancies for Children's Referral Coordinators based in our Children's Front Door – formerly referred to as the MASH. This role supports threshold and decision making from an Early help to Statutory level of safeguarding for children and families. provides statutory safeguarding services to Devon’s children and young people outside of normal work hours. The Front Door comprises of a multiagency partnership, to help inform threshold decisions for children and families.

As the first point of contact and first face of the Front Door, you will answer and triage all initial calls and enquiries to be able to filter and prioritise safeguarding concerns. Alongside this you will be inputting relevant information into the children's recording system Eclipse. Your role will offer you the chance to have contact with members of the public, children and families, and professionals, providing guidance and/or information from Social Care. This includes gathering data from records relating to children and families and other relevant information to either signpost or pass over to other professionals and colleagues to continue support or initiate and intervention as per thew safeguarding concerns identified. You will need to establish the nature of any enquires or requests for information, including being able to identify the urgency and importance, to enable you to make judgements to respond and triage accordingly and in a timely manner. Good communication skills and an excellent telephone manner will be essential demonstrating empathy, sensitivity and understanding the importance of children and families confidentiality. You will need to be able to establish situations that have reached a level of risk or seriousness in terms of urgency that require an oversight by delegated senior staff. You will also need to have a good understanding of various support services available to give callers the most appropriate guidance about where support can be accessed if this is not social care.

We’re proud of our workforce, and what has been achieved for children and families in Devon. Our social work teams are committed to providing the best service possible and are supported by our ambitious culture. We are keen to learn, grow and improve and we’re looking for people who share our values to join us.

The service runs from 9am – 5pm (Mon-Thurs) and 9am- 4pm (Fri). Outside of these hours and on public holidays, we operate an Emergency Duty Service (EDS).



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