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Underwriting Support Administrator

2 months ago

Bury St Edmunds, United Kingdom Howden Full time
About DUAL

Founded in 1998, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That's how we have become one of the world's largest international underwriting agencies with US$3.5 of GWP.

DUAL is part of Howden, an international insurance group with employee ownership at its heart. The Group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 18,000 people handling US$38bn of premium on behalf of clients.
  • People: 1700
  • Countries: 21
Role Overview

Join our growing team at Magenta Insurance as an Underwriting Support Specialist. This role is perfect for individuals with experience in household or property insurance, but don't worry if you're new to the field. If you have excellent customer service and administration skills, we're ready to train you.

Within a highly supportive team, you will be expanding your insurance experience with the opportunity to gain professional qualifications and forming part of an industry leading insurance broker with more than 2,000 staff and 75 offices in the UK and Ireland.

What You'll Do

As part of our team, you'll provide efficient and effective technical and administrative support to our underwriting teams. This role offers real responsibility and the opportunity to progress into a technical and underwriting role if desired.

Who are we?

magenta insurance is a Chartered Insurance Underwriting Agent with nearly 30 years' experience in the market. We underwrite predominantly non-standard and distressed residential property policies, providing solutions that others find difficult to place..

We deal mainly with brokers and IFAs who approach us for cover on behalf of their clients, but also hold a number of direct client risks.

The job

This very interesting and varied role arises due to internal promotion and involves:
  • Ensure accurate underwriting data is captured on systems to minimize risk and ensure high quality output of information
  • Support underwriting through general administration to ensure delivery of a professional service
  • Field both internal and external phone calls from Brokers and clients
  • Develop your technical knowledge to take on more complex tasks over time
Who You Are

We're looking for a self-motivated individual with a drive to succeed. You should be a good communicator with an eye for accuracy. You'll need to work closely with a fast-paced team of professionals and demonstrate either current insurance knowledge or good customer and admin skills.

We are strong supporters of continued professional development and will assist you in studying for professional CII qualifications and the job training.

You will be working alongside a settled and experienced team that enjoys welcoming new talent into the company, and helping them succeed.

What will your other responsibilities include?
  • Field incoming phone calls to the Existing Business area, identify which calls can be resolved, and which need to be passed on to an underwriter.
  • Develop an understanding of the policy cover for the entire magenta insurance product suite.
  • Running daily print procedures for emailing documents as well as printing documents, and preparing the post.
  • Complete renewal chasing process to ensure retention is as high as possible and clients and Brokers are aware of their renewal
  • Making contact with clients who pay annually to collect their premiums and secure the business.
  • Chasing broker partners by email on the status of cover extensions and for information required to quote.
  • Create and edit documents manually as required
Why join us?

In April 2022, Aston Lark became part of Howden, the international insurance broking group. Joining our team means you'll be part of a unique business with a range of opportunities for current employees and new talent.

What can we offer you?
  • Competitive salaries - with regular pay reviews and company bonus scheme.
  • Minimum 25 days holiday - with an additional purchase option.
  • Health & well-being - through a 24/7 employee assistance programme for you and your family, providing practical support on a range of issues, such as health, money, and work.
  • Study Support - and career progression opportunities. If you wish to study professional qualifications or develop your leadership skills, a personalised development plan is available to you through our L&D team and your manager.
  • Referral Reward Scheme - could see you rewarded for every successful placement.
  • Diversity & Inclusion - with many employees involved in committees celebrating our LGBTQ+ community, and race and gender equality.
Skills, Knowledge & Abilities

We're interested not just in your past achievements and current skills but also in your potential. We're looking for someone who has these abilities and skills:
  • Minimum 5 GCSE's at grade A-C, preferably including English and Maths
  • CertCii an advantage, or working towards
  • Computer literate - experience using Microsoft Outlook, Excel, Word, PowerPoint, Teams would be advantageous
  • System data entry experience and processes would be beneficial
  • Rational approach to complex data
  • Good interpersonal and communication skills
  • Possess strong analytical and problem-solving skills
  • Accurate and exceptional attention to detail
  • Excellent proactive organisation skills and ability to plan and prioritise work
  • Excellent work ethic
  • Sound mathematical skills with the ability to analyse complex data and statistics
  • Creative thinker, curious and ready to challenge the status quo
  • An appetite for achievement and building a career within the insurance market
  • A good level of numeracy and literacy with strong organisational and prioritisation skills
What do we offer in return?

A career that you define. At DUAL, we value diversity - there is no one DUAL type. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond
Reasonable adjustments

We're committed to providing reasonable accommodations at DUAL to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent