Technical Contract Manager

14 hours ago

Harlow, United Kingdom CBRE Full time
Job Title: DCS Technical Contract Manager

Business Sector: Data Centre Solutions

Location: Harlow, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Purpose:

The Technical Contract Manager will manage local Change Management and Quality Control at the facility.

The technical contract manager will also be responsible for:

  • Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.
  • Support CBRE teams and other stakeholders in the delivery of all services within the scope of the role, and provide shoulder to shoulder technical service input as required in order to enhance the credibility of the company
  • Responsible for overseeing technical matters relating to the effective Plant and Equipment Maintenance on the site
  • Liaison with Client to ensure all maintenance work is carried out in accordance with site policies and procedures and within health and safety legislative requirements. Undertake Authorised Engineer / AP duties, on site, are available for support out of office hrs.
  • They will implement a wide range of standardised CBRE programs for maintenance operations, training and drills, reporting, document management, maintenance processes and procedures, and reporting of Building Management System (BMS), Electrical Performance Management System (EPMS), Uninterruptable Power Supply (UPS), and Computer Maintenance Management System (CMMS).
  • They will coordinate achieving local or corporate level industry certifications.
  • This person will be the site representative for development and management of operations processes and procedures and their standardisation across the Site.
  • The Technical Contract Manager will have a strong mechanical and electrical background and will continuously review the Methods of Procedures (MoPs) for use in maintenance work on business-critical infrastructure with the operational teams.
  • Most importantly, the Technical Contract Manager will own the implementation, standardisation, and ongoing ownership of the local Critical Environments Program.
  • At times the Technical Contract Manager will be needed to support the wider EMEA client portfolio with the same duties.

Key Tasks:

Health & Safety

  • Responsible for running Health & Safety meetings for the local site. Responsible for standardising the local Health & Safety program to align with the corporate program to ensure full coverage and compliance.

Equipment Maintenance Planning

  • Create or validate a Scope of Service (SoS) for each unique equipment type.
  • The SoS will contain the maintenance strategy, frequencies, durations, and detailed work scope based on engineering reliability methods, the manufacturer's recommendations, site conditions, equipment history, industry standards, best practices, lessons learned, and service bulletins.
  • Seek to drive maintenance improvements to move to a condition based maintenance strategy.

Asset Lifecycle Enhancement

  • Create an asset lifecycle program to provide risk managed and cost-effective options to the client, to operate a multi-year investment program that is methodically risk managed.
  • Co-ordinate the program to ensure seamless implementation alongside the engineering operations of the site.

Quality Assurance

  • Manage the on-going effort to modify and create processes and procedures in the areas of service delivery, operational readiness, safety, compliance and administration.
  • These processes and procedures will be reviewed and enhanced on a regular basis either as a result of feedback from the field or as part of a scheduled periodic review.

Quality Control

  • Manage technical review and approval of critical procedures, monitor program compliance, conduct audits and evaluate program effectiveness.

Quality Improvement

  • Translate process observations and measurements into process improvements locally and coordinate with CBRE to ensure processes remain standardised across CBRE.

Change Management

  • Responsible to run a standardised CBRE formal change control process in conjunction with the client system for the local site and where needed, the wider portfolio.
  • Ensure proper preparation, work procedures and documentation, notifications, follow-through activities and exception handling are in place for maintenance activities.

Process Analysis and Design

  • Responsible for representing the site for the analysis and design of all critical environments programs.
  • Drive the continuous improvement of Energy performance for the site and where needed across the portfolio.

Contract Management & Financial Management

  • Provide leadership, and that contractual commitments are met and exceeded.
  • Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
  • Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
  • To have a sound financial and contractual knowledge of the service contract to enable monthly contract business reviews to identify areas of risk and areas open for future development.

Resource Planning

  • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
  • Ensure structures support peaks and troughs in workload, and disaster recovery.
  • Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place, monitoring staff retention rates and ensuring staff training & development plans are produced

Critical Environment Risk Management

  • Ensure the CERMTM methodology is embedded across the Site. Form part of CMT (Crisis Management Team),
  • Attend to and take all necessary action, statutory or otherwise, in the event of incidents and take such action as may be appropriate.
  • Be prepared to undertake investigations of incidents or accidents to ensure impartial and Technical Advice and direction to ensure as far as possible the incident or accident does not occur again.
  • To ensure that systems and processes are in place to for compliance to agreed CBRE DCS standards

Training

  • Responsible for training or coordination of training for all CBRE critical environments programs.
  • Training will span across CBRE employees as well as outsourced staff.

Reporting

  • Responsible for running weekly and monthly meetings and planning sessions with the local site and client team.
  • Communicate site KPI analysis to a monthly Executive review in line with Account performance measures, seek to drive operational improvements.

Decision Making/Budgetary Control:

  • Ability to make operational based decisions; keeping the CBRE UK Engineering Lead informed.
  • Support the operational team to ensure site expenditure is within annual budget targets for the account.
  • Support the correct process for obtaining quotations and seeking client approvals

Success Measures/Objectives:

  • Work as part of a team to ensure all KPIs/SLAs are delivered in line with Account Objectives
  • Satisfaction of the CBRE management and Customer Corporate Real Estate [CRE] team.
  • Willing to learn and have a positive attitude to training both for themselves and others.
  • Financial delivery of Plan commitments for the contract.

Core Competencies:

  • Respect
  • Integrity
  • Excellence in Service Delivery
  • Communication
  • Innovation

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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