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Client Financial Affairs(CFA) Officer
2 months ago
About us
At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.
With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.
Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same
What does a Client Financial Affairs Officer do at Hillingdon?
This is a significant role based in the CFA Team, with responsibility for providing an efficient, effective, and comprehensive CFA Function in line with the council's policies and procedures, ensuring that an excellent service is provided to vulnerable clients using safeguarding processes and following Legislative requirements.
The successful candidate will have responsibility for all areas of financial management for clients for whom the Council act as their Deputy as appointed by the Court of Protection (CoP) and Department for Work and Pensions (DWP) appointeeships. Additionally, the CFA Officer provides statutory service for S46 Public Health (control of diseases) Act 1984 funerals.
You will have responsibility to:
Act for and represent the client in financial matters and to maintain a professional relationship between the CFA Team, as the clients advocate, with internal teams. Build and maintain a professional working relationships with clients, their close associates, care providers and commercial companies and other professional teams ie COP/OPG. Take a lead role as decision maker regarding Best interest decisions for deputy cases and ensuring that these meet legal requirements should the OPG or Courts require evidence later. You will need to discuss and to assess the specific decision with the client and to make the final decision after discussion with internal and external representatives. You will be a position where you may need to override a decision as the appointed deputy if it is felt that it is not in the clients best interest. To discuss decisions for appointee clients in meetings with social care Social Workers based on our superior knowledge and understanding of our clients and their needs. Arrange funerals under S46 Public Health Act (control of diseases) 1984 including searching properties for documents and information, registering deaths, and dealing with family and third parties regarding estates.
About you
To add value to our team, you will need to be an experienced individual, with the ability to operate in sometimes challenging environments.
You will have recent experience of working in a client based environment and enjoy meeting the general public and/or vulnerable people, preferably in a financial or legal setting.
Our ideal candidate will have a sound understanding of Mental Capacity Act 2005 and some understanding of the role of the Court of Protection
Recent Experience of banking or similar financial processes and be able to produce and explain financial accounts to a basic level.
You will need to be an effective communicator both in written and oral forms , and have the capacity to deal sensitively and tactfully with clients and those involved with them.
Our CFA Officer will need to be able to meet deadlines such as those set by the Court or by the Authority working flexibility in order to meet deadlines and attending meetings.
What we offer
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
Work Life Balance
Health & Wellbeing
Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough. Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme. Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses. Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits. Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.Commute with Ease
Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.
Equity, Diversity and Equality Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve.
We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognise the value of a diverse workforce and encourage applications from candidates from underrepresented groups.
Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organisation's success.
Additional Information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.