Current jobs related to Assistant Retail Operations Manager - Durham - Durham University

  • Commercial Retail Manager

    4 weeks ago

    Durham, Durham, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc.About the Role:As a Store Manager, you will be responsible for driving sales growth, managing store operations, and leading a team of retail professionals.Key Responsibilities:Develop and implement sales strategies to drive...

  • Commercial Retail Manager

    4 weeks ago

    Durham, Durham, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc.About the Role:As a Store Manager, you will be responsible for driving sales growth, managing store operations, and leading a team of retail professionals.Key Responsibilities:Develop and implement sales strategies to drive...

  • Store Operations Manager

    4 weeks ago

    Durham, Durham, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc.About the Role:As a Store Manager, you will be responsible for driving sales growth, managing store operations, and leading a team of retail professionals.Key Responsibilities:Develop and implement sales strategies to drive...

  • Store Operations Manager

    4 weeks ago

    Durham, Durham, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc.About the Role:As a Store Manager, you will be responsible for driving sales growth, managing store operations, and leading a team of retail professionals.Key Responsibilities:Develop and implement sales strategies to drive...

  • Retail Store Leader

    4 weeks ago

    Durham, Durham, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc.About the Role:As a Store Manager, you will be responsible for driving sales growth, managing store operations, and leading a team of retail professionals.Key Responsibilities:Develop and implement sales strategies to drive...

  • Retail Store Leader

    4 weeks ago

    Durham, Durham, United Kingdom Retail Human Resources plc Full time

    Store Manager OpportunityWe are seeking a highly skilled and experienced Store Manager to join our team at Retail Human Resources plc.About the Role:As a Store Manager, you will be responsible for driving sales growth, managing store operations, and leading a team of retail professionals.Key Responsibilities:Develop and implement sales strategies to drive...

  • Retail Sales Assistant/keyholder

    5 months ago

    Durham, United Kingdom The Works - Durham (Arnison Retail Park) Full time

    **Retail Sales Assistant - Keyholder** **12 hours per week - including weekday and weekend working** **Pay rate**:NMW plus additional £0.35p when completing Key Holder duties. **Please Note** - If you are under 18, you won't be able to complete keyholding duties and hold keys. *** **About our culture** The Works is such an awesome place towellwork! Our...

  • Retail Management Team Lead

    4 weeks ago

    Durham, Durham, United Kingdom River Island, Retail Full time

    Job Title: Floor Manager FTC 12 MonthsWe are seeking an experienced and skilled Floor Manager to join our team at River Island, Retail. As a key member of our management team, you will be responsible for driving sales and customer engagement, leading a team of sales associates, and ensuring exceptional customer service.Key Responsibilities:Drive omni-channel...

  • Retail Management Team Lead

    4 weeks ago

    Durham, Durham, United Kingdom River Island, Retail Full time

    Job Title: Floor Manager FTC 12 MonthsWe are seeking an experienced and skilled Floor Manager to join our team at River Island, Retail. As a key member of our management team, you will be responsible for driving sales and customer engagement, leading a team of sales associates, and ensuring exceptional customer service.Key Responsibilities:Drive omni-channel...

  • Retail Assistant

    3 weeks ago

    Durham, United Kingdom Iceland Full time

    Description At Iceland we like to do things differently. We are a fair and ethical retailer, who believe in investing in our people and making a difference. We are now recruiting for a Retail Assistant to join our supportive Iceland family. As a Retail Assistant, you are at the heart of our operation and we are looking for individuals who share our...

  • Store Operations Manager

    4 weeks ago

    Durham, Durham, United Kingdom River Island, Retail Full time

    Job Title: Floor Manager FTC 12 MonthsWe are seeking a highly skilled and experienced Floor Manager to join our team at River Island, Retail. As a key member of our management team, you will be responsible for driving sales and customer engagement, leading a team of sales associates, and ensuring exceptional customer service.Key Responsibilities:Drive...

  • Store Operations Manager

    4 weeks ago

    Durham, Durham, United Kingdom River Island, Retail Full time

    Job Title: Floor Manager FTC 12 MonthsWe are seeking a highly skilled and experienced Floor Manager to join our team at River Island, Retail. As a key member of our management team, you will be responsible for driving sales and customer engagement, leading a team of sales associates, and ensuring exceptional customer service.Key Responsibilities:Drive...

  • Retail Sales Assistant

    5 months ago

    Durham, United Kingdom Grape Tree Full time

    DURHAM **RETAIL SALES ASSISTANT - 16 HOURS PER WEEK** Established in 2012 Grape Tree currently has 146 stores in the UK We are looking to recruit confident and enthusiastic Retail Sales Assistant at our **DURHAM **store. You will be reporting to the Store Manager and typically your duties will include: **ROLE**: You will provide fast, efficient, pleasant...

  • Retail Assistant Manager

    3 months ago

    Durham, United Kingdom Superdrug Full time

    Location: Unit 18 Prince Bishops Centre, Durham DH1 3UJ GBRHours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, will be discussed further at interview. Salary: £28, per annum Why Superdrug?Are you someone who enjoys inspiring others in your team? Do you enjoy managing a team...

  • Assistant Retail Manager

    5 days ago

    Durham, United Kingdom Superdrug Full time

    Job Description Location: Unit 18 Prince Bishops Centre, Durham DH1 3UJ GBR Hours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, will be discussed further at interview. Salary: £28,700 per annum Why Superdrug? Are you someone who enjoys inspiring others in your team? Do you...

  • Assistant Retail Manager

    1 week ago

    durham, United Kingdom Superdrug Full time

    Location: Unit 18 Prince Bishops Centre, Durham DH1 3UJ GBR Hours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, will be discussed further at interview. Salary: £28,700 per annum Why Superdrug? Are you someone who enjoys inspiring others in your team? Do you enjoy managing a...

  • Machine Operator

    5 months ago

    Durham, United Kingdom SE Retail Full time

    **Job Summary**: **Full Time** In Person Job - The job is **Monday** **through Friday 8.30am - 5pm** Valid **driver's license require**d due to the location of work. SE Retail is seeking a Machine Production Operator to join our team. We manufacture beauty products at our facility. The individual needs to be a **team playe**r with a **high attention to...

  • Retail Assistant

    5 months ago

    Durham, United Kingdom DCK Group Full time

    **Role Title - Retail Assistant** - 10 hours per week** DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots and many more! Our Retail Assistants provide face to face contact and merchandising expertise within...

  • Retail Assistant

    5 months ago

    Durham, United Kingdom BMHRS Full time

    We have an exciting opportunity to join our growing retail store operation based in Durham City Centre. We have both full-time and part-time roles available. No previous retail or customer service experience is necessary as fully paid training and development is given. In the role, you will complete general retail duties whilst giving excellent customer...

  • Retail Operational Lead

    4 months ago

    Durham, United Kingdom Beamish Museum Full time

    We share stories about life in the North East through our first class collections and visitor engagement. Ensuring a fantastic visitor experience is our number one priority and this is underpinned by excellence in customer care by always putting the visitor first. We are looking for a highly motivated, inspiring lead and sales person who will work...

Assistant Retail Operations Manager

2 months ago

Durham, United Kingdom Durham University Full time
The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here.

Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Durham University

The Department

The Operations Directorate: Elevating the Student and Staff Experience

The Operations Directorate is integral to the Colleges and Student Experience Division, dedicated to providing a world-class experience for our diverse student and staff communities, which is essential to our students' learning journey. Our passionate team delivers services and facilities across 15 colleges, including catering, housekeeping, reception, security, and maintenance. These resources create a safe environment where our students can live, work, dine, socialise, and thrive together.

Within the Operations Directorate, we have three key areas:

1. University Catering: Our robust catering team of 500 ensures fresh, exciting, and diverse dining experiences throughout our colleges, catering to the unique needs of our University Community, which includes students, staff, and visitors, and offer expert advice on bar management.

2. College Operations: With over 200 dedicated professionals, we provide residential services within the colleges as well as supporting student and non-student-led events.

3. Retail Services: Our branded retail catering and merchandise outlets offer an enticing array of menus and high-quality products thoughtfully presented to enhance the shopping experience for our students and staff whilst building positive relationships via efficient service and attentive staff.

In addition to a highly competitive salary and rewards package, our strategic focus includes ongoing development opportunities for our people.

Join us today and shape your career at Durham University

The Role

Durham University's Retail and Hospitality team seeks to appoint an experienced Assistant Retail Operations Manager to support the Retail Operations Manager and be responsible for the day-to-day performance at our Maiden Castle Café & Club Room and our Café at the Botanic Gardens.

With excellent team management skills and a passion for delivering food and beverage service excellence, the post-holder will have commercial experience, preferably within a branded high-street chain, hotel or university.

Experience planning, managing and delivering events is crucial and a key part of this role along with knowledge of managing the sale of alcohol in a bar setting and off the premises.

The successful candidate will be able to demonstrate good business acumen with a proven record of accomplishment in driving turnover and exceeding customer expectations.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year
• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available plus access to holiday camps for children aged 5-16.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.

Discover more about our total rewards and benefits package here.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience
1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
2. Experience and expertise in the development and delivery of services.
3. Experience of providing advice and guidance to a range of customers and colleagues.
4. Experience of implementing policies and procedures.
5. Experience of supervising/managing a team and/or a line management qualification.

Skills/Abilities/Knowledge
6. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
7. Strong digital competence across a range of digital devices and apps including digital communication tools, Microsoft 365 applications, business systems.
8. Committed to continuing professional development.
9. Ability to plan and organise events and activities involving the service.
10. Ability to solve problems as part of a team and decide on and plan appropriate solutions.
11. Ability to participate in networks to share and discuss good practice and exchange information.
12. Ability to contribute to operational planning activities.

Desirable Criteria

1. First Aid Qualification

2. Health and Safety Qualification (e.g., IOSH)

3. National Licensees Qualification

4. Training Qualification

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:
• A CV
• A covering letter or statement which shows examples of how you meet all of the criteria within the Person Specification

Contact details

If you would like to have a chat or ask any questions about the role, Deborah Richardson would be happy to speak to you:deborah.l.richardson@durham.ac.uk

Typical Role Requirements

Essential Criteria

Service Delivery
• Show a commitment to equality, diversity and inclusion and the University's values.
• Ensure that any procedures and expectations that apply throughout the University are reflected in all aspects of the service provided by the team and adapt ways of working where this is not evident.
• Manage, maintain and monitor designated equipment, facilities, and systems to ensure safety, security and compliance.
• Provide the best possible service to staff, students and others who you work with by reviewing and making suggestions to improve the service.
• Collect, organise and analyse data and information (such as customer feedback) accurately to provide reports.
• Ensure that public areas are safe and secure and respond to and report any incidents.

Planning and Organisation
• Plan and organise operational activities carried out by the specified services which you are responsible for.
• Manage frontline services in a variety of different outlets and buildings across the University.
• Plan, manage and deliver assigned projects, activities and events in accordance with agreed objectives.
• Manage budgets and expenditure including buying (and returning) goods and services.

Team Development
• Supervise team members and manage any other people/resources that are assigned to you and provide an initial response to any related HR issues.
• Explain systems and procedures to induct new starters into the team and provide specialist advice and guidance including any training (including customer service excellence).
• Contribute to performance review processes by providing feedback on individual and team objectives and expectations and considering any development needs.

Communication/Liaison
• Develop and improve services by taking part in meetings, working groups and committees.
• Liaise with other service areas to ensure the most diverse and accessible delivery and promotion of projects, events and initiatives.
• Create good working relationships, including internal and external networks which allow you to increase your knowledge and skills, while swapping information with peers.
• Act as a key point of contact between the University and internal and external stakeholders, including donors and employers.
• Build relationships with contractors and third-party suppliers to share good practice, exchange information and work together on joint initiatives.
• Contribute to internal and external presentations and public relations events promoting the Durham University reputation and encouraging participation and income generation.

• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.