Senior User Researcher

3 weeks ago


Salford, United Kingdom UK Civil Service Full time

Job summary

About us�

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.�

Job description

We are recruiting 5 Senior User Researchers to join us at the Department of Business and Trade (DBT). User researchers at the Department for Business and Trade plan, design and carry out research activities with users that help teams develop a deep understanding of the people that use government services, citizens, businesses, and government. User research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve policy intent. �

As a Senior User Researcher, reporting to a Lead User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities in larger teams and on complex government services. � 

As a User researcher at the Department for Business and Trade, you will: �

Conduct user research in complex subject areas and supervise and develop other user researchers to ensure research practice is high quality, ethical, and safe.�Build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods.�Effectively communicate user research findings to the team and the wider organisation, to influence delivery.�Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.�Take a dynamic role in the DBT user research community, helping develop and improve our practice across the department.�Help teams build services that apply the government Service Standard, supporting teams to prepare for service assessments in line with Central Digital and Data Office (CDDO) guidelines for building a good service.�Identify metrics and other data that�s available to support user research and use this data to enhance your team�s understanding of user needs. �

Person specification

It is essential that you have:�

Research methods and research design experience. You can plan, design, and conduct complex user research using a range of methods and applying them correctly.Analysis and synthesis experience. You can understand and synthesise outputs from research activities, involving teams and stakeholders, and presenting clear and actionable findings.�Research leadership experience. You can work with teams and stakeholders, helping them adopt user-centred practices and iterative workflows that are informed by user research insights. �

Benefits

Alongside your salary of �38,052, Department for Business and Trade contributes �10,274 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

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