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Student Recruitment Assistant Manager

2 months ago

Durham, United Kingdom Durham University Full time
The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

We would be thrilled if you would consider joining our thriving University. Further information about the University can be foundhere

The Role and the Department

The Student Recruitment Assistant Manager (Undergraduate Recruitment and Conversion) supports the Student Recruitment Manager (Undergraduate Recruitment and Conversion) in the delivery of high quality, strategically aligned, flag ship events to undergraduate prospects, applicants and offer holders on behalf of the University. Using a best practice and a continuous improvement approach the team have responsibility for the operational planning and delivery of a minimum of four large scale University-wide Open Days, at least three sizeable Offer Holder Days, regular Discover Durham Tours and a range of digital events that complement on-site delivery.

Using initiative, interpersonal and collaboration skills they use independent judgement and technical skills to deliver and develop events that match the changing strategic needs of recruitment and conversion across the student journey. The post holder delivers a culture of continuous improvement to ensure activity is engaging and targeted to meet the needs of prospective students and key stakeholders/influencers. The post-holder is responsible for creating and delivering a strategy whichstrengthens Durham's reputation by showcasing key selling points of the University.

The post holder possesses excellent administration skills with attention to detail and is driven to achieve excellent customer service standards. They are experienced in planning and delivering major events and activitiesand have excellent organisation and communication skills. They use creativity, influence and collaborative skills to communicate with potential students, offer holders, applicants and other key influencers, such as parents, and key stakeholders which include a range of academic, college and professional service staff and external organisations, e.g. event management platform providers and Durham County Council.

The post holder represents the University at events and activities and contributes to wider recruitment and conversion activities delivered across the UK and virtually, for example, school visits and UCAS fairs. Possessing excellent presentation skillsand a robust knowledge of the University's academic and wider student support services they support delivery of cross-office activity. They develop robust and positive relationships with key members of the University,through timely, efficient and effective communication channels and reports to a wide range of University staff. Using surveys and event feedback they seek to increase both applications and conversion rates to the University alongside year-on-year improvements to the services delivered.The post holder also co-ordinates the work of Durham Student Ambassadors during event delivery.

Adherence to Health and Safety and Safeguarding regulations and University Policies is a necessary element of this post.

Recruitment and Admissions Services

The Department and our Team

Based in the Student and Academic Services Directorate, Student Recruitment and Admissions (SRA) comprises approximately 100 staff and brings together several teams providing services in events, enquiry management, widening access and participation, outreach, schools liaison, CRM campaigns, data analysis and forecasting, systems development, and admissions.

We are committed to creating a welcoming an inclusive environment where our people feel supported and valued, enabling them to not only succeed but thrive. The opinions and expertise of our teams are welcomed to help shape departmental activities.

SRA provides a critical service to the University in ensuring its financial sustainability, delivering target student numbers and increasing diversity in line with strategic aims and targets. It is the public face of the University in UK schools and colleges, through contact with prospects, enquirers and applicants across the world, and through our events programme. The department includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. Teams work collaboratively, using the expertise across the department to jointly deliver the optimum service to our internal and external customers. The department is also responsible for adherence to requisite regulations and UCAS contract requirements.

SRA works in collaboration with colleagues across the University, most notably with the Marketing Team (Marketing and Communications) to develop pre-contact and conversion marketing campaigns, the International Office for international student recruitment and Strategic Planning and Insight in managing numbers. It also works alongside academic departments, faculties and colleges in the development of their contributions to recruitment, conversion and admissions activity. SRA also provides domestic market insight and customer relationship management. Current students are closely involved in the delivery of some of our recruitment, conversion, widening access and participation activity.

Holly Chatbot, an AI Assistant developed by Student Recruitment and Admissions with colleagues in Computer and Information Services and an external company (ICS.AI) was shortlisted for the Times Higher Technological or Digital Innovation of the Year 2021.

Staff leave is not permitted during the week that JCQ results are published (that date in 2024 is week commencing 12 August) and on occasional days through the year when major recruitment events are delivered, such as open days. This post is further restricted around core activity that the post holder is responsible for, such as Open Days, Offer Holder Days and Campus Tours.

Working at Durham

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year

• No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
• There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities.
• The opportunity to take part in staff volunteering activities to make a difference in the local community
• Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• We offer generous pension schemes.

Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.

Your application should cover the following criteria:

Essential Criteria

Qualifications/Experience

1. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.

2. Experience and expertise in the development and delivery of services, events and activities within the organisation.

3. Experience of establishing, developing and maintaining positive relationships internally and externally, with key stakeholders such as academic staff, parents, external providers and internal services staff.

4. Experience of providing advice and guidance to a range of customers and colleagues.

5. Experience of implementing policies and procedures and involvement with future changes for a service area.

6. Significant and demonstrable relevant experience inthe ability to plan and deliver large scale events including risk management and assessment.

7. Experience of working under pressure with an ability to respond appropriately to incidents and issue that occur during event planning and delivery.

8. Creative approach to development of materials, publications and branding of events with excellent proof-reading skills and attention to detail.

9. An understanding of current trends in higher education, especially in the role of new media including online event delivery and student recruitment.

10. Ability to work on own initiative and make key decisions without supervision.

Skills/Abilities/Knowledge

11. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally, including the ability todeliver formal presentations, influence opinion, produce reports, publications and promotional materials and devise and deliver training.

12. Strong digital competence across a range digital devices and apps including digital communication tools, Microsoft 365 applications, and bespoke business systems with the ability to learn and use new technologies.

13. Committed to continuing professional development.

14. Ability to plan and organise events and activities.

15. Ability to solve problems and decide on and plan appropriate solutions.

16. Ability to participate in networks to share and discuss good practice and exchange information.

Desirable Criteria

17. Experience of working in higher education, especially in marketing, recruitment and/or admissions

18. Experience of planning and delivery of digital/ virtual online events or activities

19. Educated todegree level (or equivalent experience)

20. Ability to supervise and direct student ambassadors or casual staff.

Specific role requirements

  • Ability to travel independently between locations across the campus and occasionally national and to be able to transport promotional materials and equipment. This may involve the occasional overnight stay.


  • Have a full UK driving licence and be willing and able to drive large hire vehicles such as a van.


  • Due to business needs there will be some restrictions to annual leave. This is to ensure successful management and delivery of scheduled events, confirmation periods and other such tasks as required. Restricted dates are typically known far in advance.


  • A clean DBS check.


How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above).

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

What you are required to submit:
• A CV
• A covering letter or statement which shows examples of how you meet all of the criteria within the Person Specification

(We encourage applicants to use a table or sub-headings to ensure they set out clearly how they meet each individual criterion)

Contact details
If you would like to have a chat or ask any questions about the role, Karen Wilson, Deputy Head of Recruitment and Conversion would be happy to speak to you. Karen.m.wilson@durham.ac.uk

Typical Role Requirements

Service Delivery

  • Show a commitment to equality, diversity and inclusion and the University's values.
  • Ensure that the University's procedures and values are always reflected in all aspects of the service provided and adapt ways of working where this is not evident.
  • Provide specialist advice and make decisions to resolve problems relating to the delivery of recruitment and conversion events
  • Use your experience and problem-solving skills to investigate and resolve issues relevant to your role such as complaints from attendees during events, and make recommendations based on your findings.
  • Manage, maintain and monitor designated equipment, facilities, and systems to ensure safety, security and compliance.
  • Provide the best possible service to staff, students and others who you work with by reviewing and making suggestions to improve the service.
  • Collect and record data and information accurately.
  • Organise and analyse data and statistics to ensure it is accurate and provide reports to senior colleagues.
  • Implement any changes or processes to ensure the accuracy and integrity of data and information.


Planning and Organising

  • Plan and organise own workload to deliver the role.
  • Plan, manage and deliver assigned projects, activities and events such as Open Days, Post-offer Visit Days and Discover Durham Tours in accordance with agreed objectives.
  • Supervise the work of staff and teams involved in delivering events,
  • Seek feedback from staff, students and anyone else that you come across as part of your role to ensure that the service is updated to meet customer expectations.
  • Manage budgets and expenditure including buying (and returning) goods and services and provide related advice and guidance to other staff.


Communication/Liaison

  • Develop and improve services by taking part in meetings, working groups and committees.
  • Create good working relationships, including internal and external networks which allow you to increase your knowledge and skills, while swapping information with peers.
  • Build relationships with contractors and third-party suppliers to share good practice, exchange information and work together on joint initiatives.
  • Any other reasonable duties.


Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy StatementPrivacy Notices - Durham Universitywhich provides information on the collation, storing and use of data.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.