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Income Management Coordinator

3 months ago

Lichfield, United Kingdom Bromford Full time
The vacancy

Do you have a passion for customer service? Are you a people person, who enjoys engaging and developing relationships with those around you? If so, you belong at Bromford

Our income management team are responsible for the monitoring and collection of rental income as well as maximising customer benefits. As an income management coordinator you'll be the first line of contact, speaking to customers via phone or live chat as well as supporting the wider team.

You'll, use your excellent communication and organisation skills to support customers with their income queries, maintain the universal credit portal as well as manage the teams email inboxes and electronic filing systems. Ultimately we are looking for someone with enthusiasm and a can-do attitude. Someone bold, honest and with a strong customer focus.

This role is a full-time, 12 month FTC. This will be based from our office in Lichfield. An Enhanced DBS check is required for this role.

In this role, we want you to bring:
  • Experience of working in a similar customer service role, ideally in a housing environment
  • Curious and does not shy away from having difficult conversations
  • Able to follow procedures and show attention to detail
  • Enthusiasm and a positive problem solving nature
  • Experience of working to deadlines and organising own workload
  • Knowledge of Microsoft packages including outlook, word, excel etc

The closing date is Sunday 14th July with interviews taking place on the 19th July.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.

About us

We are a housing association- one that owns and provides 46,000 homes for people who can't access market housing; has individual relationships with more than 110,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2030. all of this is only possible because of our 1,800 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement

We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) employer, and are certified by Great Place to Work as one of the UK's Best Places to Work for Women.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified

Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2022 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees where made to feel welcome when they joined us. We are also proud to have been named on 'UK's Best Workplaces for Wellbeing' list, proving that colleague health and wellbeing remains a top priority and that our people are truly at the heart of everything we do.