Product Manager

1 month ago

Newcastle upon Tyne, United Kingdom Sage Full time
Job Title

Product Manager - Suite Experience

Job Description

Sage is on a mission to knock down barriers so everyone can thrive. We take responsibility to enhance the competitiveness of Small and Mid Sized Businesses (SMBs) so that they can contribute to more sustainable and inclusive growth. Because when barriers come down, people thrive. For our customers, this means we build every experience with human insight and ingenuity; giving people building business the confidence to flow. For our colleagues, this means we are committed to people, driven by innovation, energising everyone to make a difference.

The Suite Experience Product Manager will focus on delivering on our 'suites' product strategy - obsessing over how we connect businesses, streamline workflows, deliver integrated insights & support business growth - all through our Suite Experience.

This is a great opportunity for a strong product management professional to take responsibility for defining and leading the execution of best-in-market products. This person will be a visionary leader, driving towards the Global success of Sage. Responsible for leading end-to-end product innovation processes from ideation through product/feature launch. Accountable for supporting growing revenue, increasing operational efficiency, defining roadmaps and executing implementation plans to get the right service, to the right customer, at the right price, time, quality, cost and complexity.

A thought leader across customer experience, with a deep understanding of how it can be used to conjure world class digital experiences for our customers, solving their problems and helping them thrive. Translates ideas into product concepts and defines business requirements. Maintains proven track record of successful business cases, working closely across the Product Management teams to articulate value across product suite. Will use data driven decision making to drive commercial outcomes and delight customers and accountants across the product range. Primary focus is product management ownership within the Suite Experience portfolio.

Key Responsibilities

Key accountabilities and decision ownership: (8 or 10 max)

• Create, define and articulate compelling product vision & strategy for key product propositions.
• Define and communicate product requirements and rationale, build strong relationships with all stakeholders in particular, product management across business units, product engineering, experience design, product marketing, customer hubs, finance, FP&A, country commercial leads, executives
• Deliver the product - be accountable for the delivery of the product from requirement to usage and in-life management
• Play an active part in product governance on a weekly, monthly and quarterly basis. This is a crucial part of the role which ensures that the program of work associated with the product/s is executed in order to achieve the KPIs set for the product: P&L, NPS, growth by region and by channel, and so forth
• Drive business growth utilising ROI, revenue, and NPS feedback while being technical enough to specify and work with engineering to build the product
• Be the voice and the mission of the product inside and outside Sage, outside to include analysts, customers and partners/accountants, and conference/industry event communications where detailed product knowledge is required (vs marketing content, which is owned by product marketing/marketing); provide very close liaison with in-country domain experts and stakeholders
• Create, maintain and communicate product roadmaps monthly; perform and document change management in lock step with process
• Adopt rigor in all activity including use of tools, processes and methodologies such as Aha, JIRA, Agile
• Balance competitive advantage, customer need and pure innovation
• Be the expert on product performance - using usage data, user research, session replays etc to positively drive product adoption

Skills, know-how and experience:

Must have:
• Bachelor's degree or equivalent experience required
• Minimum 3 years' relevant experience
• Knowledge of Accounting / HR / Payroll domains
• Experience in software or SaaS/Cloud companies
• Cross-functional team experience
• Excellent written and oral communication skills
• Strong grasp of product management in the software industry
• Execute in an intense, fast-paced, and highly iterative environment
• Experience of agile/lean product management principles
• Passion for technology including Cloud, Social, Mobile and Analytics in B2B and B2C
• A prior history of working well with internal and external stakeholders including executives, peers, customers, and partners

Preferred: (2 or 3 Max)
• Running product governance

Technical / professional qualifications:
Degree holder (desirable) or relevant professional qualification

Key performance indicators: (3-5 Max)
• Product NPS
• Product Usage
• Churn
• Revenue & Unit targets

Function

Product Delivery

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

Advert

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

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