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Principal Architect

2 months ago

Knutsford, United Kingdom Barclays Bank UK PLC Full time
Job Description

Purpose of role

The Principal Architect role within Everyday Customer Care Engineering for BUK is a deep hands-on expert across all aspects of delivering a world class Telephone banking experience for our retail banking customers. The role is pivotal within the leadership of engineering excellence across many teams and technology stacks and will have broad impact on BUK business areas through various engagements and deliverables. Working with the CIO of the Everyday Customer Care (Retail) Channels and other Managing Directors for platform and feature engineering, the role will drive the technical improvements in practices, solutions, tooling and environments. In addition, they will develop products, solutions, frameworks, designs and standards, and engage heavily in ensuring continuous improvement of our Software Applications and Colleague Desktops. Principal Engineers are also expected to develop and lead a community with their peers, engage in education across our general engineering population, and from time to time take active leadership across engineering teams where improvement is needed.

Key Accountabilities
  • Lead specific engineering outcomes and be accountable for building upon the Colleague platform foundations to meet business demand.
  • Own and deliver business outcomes as defined in partnership with product owners. Accountable for backlog quality and achieving definition of ready and done for prioritised work items
  • Perform deep, CIO level engagement to identify and curate innovation and improvement opportunities for complex, high scale system deliveries
  • Hire and Develop others: Drive organisational shape to achieve Employee Value Proposition outcomes
  • Be a figure head for organisational excellence, execution discipline and effectively carrying the brand of Everyday Customer Care Technology Delivery as an ambassador
  • Be an active driver of our community and culture, helping develop experts and talent across the Barclays UK.
  • Active engagement in change activity and post incident reviews - ensuring rigour and excellence is applied to service improvement
  • Work extensively to form leading relationships with BUK PODs and other BUs in the Customer, Digital and Data delivery space, forming and working on joint goals and solutions


All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Person Specification
  • Extensive experience of working within financial services across a number of technology roles
  • Extensive experience in designing, delivering and fixing large scale software systems
  • Expert track record of working collaboratively and developing strong, productive internal and external relationships across a matrixed global organisation
  • Application of leading edge leadership and development practices
  • Highly organised, diligent and skilled in managing complex projects (strategic and tactical)
  • A world class communicator, able to command respect from peers and junior engineers alike. Should be an obvious magnet based upon credibility, empathy and ethos.