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Service Advisor

3 months ago

Highbridge, United Kingdom Auto Skills UK Full time

SERVICE ADVISOR

Salary - up to GBP30.000 depending on experience
Working Hours - Monday to Friday 8:00am to 5:30pm / 1 in 4 Saturdays 8:00am to 1:00pm (Paid at time and a half)
Location - Highbridge

Our client, the first dedicated Truck Sales and Truck & Van Aftersales dealer in the South West requires an experienced Commercial Vehicle Service Advisor / Service Advisor / Customer Service Advisor for their established depot.
Responsibilities of a Commercial Vehicle Service Advisor / Service Advisor / Customer Service Advisor:

Greeting the customer, accepting and checking the vehicle and clarifying the customers expectations from the visit, completing the customer journey in full on every visit
Monitoring the repair process and keeping all customers informed and obtaining their approval
Reviewing the diagnosis of the vehicle and delivering service advise to the customer in relation to the definition of the scope of repair required
Writing orders for repair work
Up selling after sales services
Ensuring workshop is working to 100% productivity by scheduling customer orders
To provide the customer with solutions as well as an estimate on the time and costs involved
Communicating and coordinating the pick up time and date, method and location with the customer

Skills and Qualifications of a Commercial Vehicle Service Advisor / Service Advisor / Customer Service Advisor:

Excellent communication skills
Second to none Customer Service skills
Enthusiasm and is hard working
Self-motivated and a team player
Previous Technical / Mechanical background would be a clear advantage
Motor trade experience is essential

Please contact Skills or send CV to (url removed) Or call - (phone number removed) (mobile friendly) (phone number removed)
Please reference job number 48851

Auto Skills UK - See our website for details.