Customer Representative
3 weeks ago
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Bangor, Wales. This role is a 12 month fixed term contract working full time, 35 hours per week, Monday to Saturday. Our Interview Date is likely to be 18th November 2024
If this role is advertised as part time the salary will be pro rata.
You'll need to be within a 45minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches
What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you
We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
- Up to 2 days of paid volunteering a year
- 25 days holiday, pro rata
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career.
- Wellhub- Access to a range of free and paid options for health and wellness
- Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank .
As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.
Once we've received your application successfully, we will invite you to the first stage; our online assessments
Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide.
In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
-
Customer Service Representative
5 days ago
Bangor, Gwynedd, United Kingdom ASDA Full timeWe are looking for a Customer Service Representative to join our team at ASDA.About the RoleAs a Customer Service Representative, you will be working in a fast-paced environment where every day is different. You will have the opportunity to work across various departments, including serving customers at the checkouts, preparing pizzas, picking products for...
-
Customer Service Representative
4 weeks ago
Bangor, United Kingdom Three Full timeAbout the RoleWe are looking for a talented Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be the face of our brand, providing an exceptional customer experience and ensuring that our customers leave our stores happy.Key ResponsibilitiesProvide excellent customer service, understanding each...
-
Customer Service Representative
4 weeks ago
Bangor, Gwynedd, United Kingdom Three Full timeAbout the RoleWe are looking for a Customer Service Representative to join our team at Three. As a Customer Service Representative, you will be the face of our brand, providing an exceptional customer experience and ensuring that our customers leave our stores happy.Key ResponsibilitiesProvide excellent customer service, understanding each customer's needs...
-
Customer Service Representative
2 weeks ago
Bangor, Gwynedd, United Kingdom Three Full timeAbout the RoleWe're seeking a skilled Customer Service Representative to join our team at Three UK. As a Retail Customer Advisor, you'll play a crucial role in delivering exceptional customer experiences and providing expert advice on our mobile network services.Key ResponsibilitiesUnderstand and meet the needs of each customer, ensuring they receive...
-
Customer Service Representative
4 weeks ago
Bangor, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Bangor, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving issues efficiently.Processing customer orders and managing account details.Collaborating with internal...
-
Customer Service Representative
4 weeks ago
Bangor, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Bangor, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and support...
-
Customer Service Representative
4 weeks ago
Bangor, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Bangor is looking for talented Customer Service Representatives to join our fast-paced team. As a key member of our team, you'll provide exceptional customer service and support, while contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the...
-
Customer Service Representative
4 weeks ago
Bangor, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Bangor, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Customer Service Representative
3 weeks ago
Bangor, Gwynedd, United Kingdom Welsh Ambulance NHS Trust Full timeAbout the RoleWe are seeking a skilled and empathetic Customer Service Representative to join our NHS 111 Wales team as a Call Handler in Bangor. This is a permanent, full-time opportunity with a competitive salary and shift enhancements for unsociable hours.Key ResponsibilitiesAnswering calls from the public for the NHS 111 Wales Service, providing...
-
Customer Service Representative
1 day ago
Bangor, Gwynedd, United Kingdom Next Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our fast-paced store team.Your Key Responsibilities:Provide exceptional customer service, helping customers find the perfect products with a smile.Share your passion and knowledge about our amazing products with customers.Work across various areas of the...
-
Customer Service Representative
3 weeks ago
Bangor, United Kingdom Teleperformance Full timeCustomer Service Representative – Permanent Full Time - Great Salary !Site:This is a site based role out of Bangor Co Down, Northern IrelandThis permanent role will require advisors to work on site in Bangor, Co. Down
-
Retail Customer Service Representative
4 weeks ago
Bangor, United Kingdom beBee Professionals Full time £20,000 - £30,000We are looking for a Retail Customer Service Representative to provide excellent customer service and support the store's operations in Bangor, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions accurately.Maintain the store's visual...
-
Sales Representative
4 weeks ago
Bangor, United Kingdom Currys Full timeRole Overview:Sales RepresentativeCurrys is a leading retailer of technology, and we're looking for a Sales Representative to join our team. As a Sales Representative, you'll be responsible for providing excellent customer service and selling our products to customers. You'll work in a fast-paced environment, and you'll need to be able to think on your feet...
-
Customer Service Representative
3 weeks ago
Bangor, United Kingdom CV-Library Full timeCustomer Service Representative – Permanent Full Time - Great Salary ! Site: This is a site based role out of Bangor Co Down, Northern Ireland This permanent role will require advisors to work on site in Bangor, Co. Down Salary: £12.60 per hour / £26,208 per annum Start Date – Monday 9th December 2024 Training Hours: Mon...
-
Customer Service Representative
2 weeks ago
bangor, United Kingdom Teleperformance Full timeCustomer Service Representative – Permanent Full Time - Great Salary !Site: This is a site based role out of Bangor Co Down, Northern IrelandThis permanent role will require advisors to work on site in Bangor, Co. DownSalary: £12.60 per hour / £26,208 per annumStart Date – Monday 9th December 2024Training Hours: Mon – Fri 9am – 6pm for 8 Days...
-
Customer Service Representative
2 months ago
Bangor, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Bangor, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Representative
4 weeks ago
Bangor, Gwynedd, United Kingdom Three Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales performance in our stores.Key ResponsibilitiesProvide outstanding customer service and support to our customersSell our...
-
Customer Service Representative
4 weeks ago
Bangor, Gwynedd, United Kingdom Three Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales experience to our customers.Key ResponsibilitiesProvide excellent customer service and support to customers in-store and...
-
Customer Service Representative
3 weeks ago
Bangor, United Kingdom Teleperformance Full timeCustomer Service Representative – Permanent Full Time - Great Salary !Site: This is a site based role out of Bangor Co Down, Northern IrelandThis permanent role will require advisors to work on site in Bangor, Co. DownSalary: £12.60 per hour / £26,208 per annumStart Date – Monday 9th December 2024Training Hours: Mon – Fri 9am – 6pm for 8 Days...
-
Customer Service Representative
4 weeks ago
Bangor, United Kingdom Teleperformance Full timeCustomer Service Representative – Permanent Full Time - Great Salary !Site: This is a site based role out of Bangor Co Down, Northern IrelandThis permanent role will require advisors to work on site in Bangor, Co. DownSalary: £12.60 per hour / £26,208 per annumStart Date – Monday 9th December 2024Training Hours: Mon – Fri 9am – 6pm for 8 Days...
