Helpdesk Coordinator

1 month ago

Bristol, United Kingdom Skanska Full time
Description and requirements

Skanska Building Services provides complete Facilities Management of schools, colleges, and universities throughout the UK,

providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.

We are looking for a Helpdesk Coordinator to join the team on-site in Brislington, BS4 5EY on our Bristol Schools contract.

The role will be responsible for coordination and management of all reactive maintenance tasks, including both in house and supply chain works. This includes organisation and prioritisation of all reactive works, managing the Helpdesk inboxes, working with the subcontractors, dealing with client queries, ensuring work orders are completed and updated in line with the business requirements.

What you'll do:
  • Be responsible for the co-ordination of all contract reactive works within remit, commercial and other service delivery teams.
  • Accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.
  • Monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
  • Request and issue purchase orders for materials and subcontract orders.
  • Update and respond to requests for audit related information.
  • Develop and maintain a good understanding of the CAFM system, the facilities management services provided to customers, and all relevant process and procedures to keep all reactive work order information together and updated.
  • Administration of immediate business critical remedial work order submissions and ownership through to completion.
What you'll bring to the role:
  • Excellent administration skills
  • Highly organised with attention to detail
  • Able to work on own initiative and manage own workload
  • Excellent communication and interpersonal skills
  • Team player
Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using recruitment@skanska.co.uk if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: recruitment@skanska.co.uk

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

  • Helpdesk Coordinator

    3 days ago

    Bristol, United Kingdom Skanska Full time

    **General information**: **City/town**: - Bristol**Job field**: - Other Operations**External closing date**: - Tuesday, April 30, 2024**Type of contract**: - Permanent**ID**: - 3796**Description and requirements**: Skanska Building Services provides complete Facilities Management of schools, colleges, and universities throughout the UK, providing...

  • Helpdesk Coordinator

    2 months ago

    Bristol, United Kingdom Skanska UK Plc Full time

    Skanska Building Services provides complete Facilities Management of schools, colleges, and universities throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways. We are looking for a...

  • Helpdesk Administrator

    3 weeks ago

    Bristol, United Kingdom DK Recruitment Full time

    Helpdesk AdministratorImmediately RequiredOur client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within...

  • Helpdesk Administrator

    1 month ago

    Bristol, United Kingdom DK Recruitment Full time

    Helpdesk AdministratorImmediately RequiredOur client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department.As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works within...

  • Helpdesk Administrator

    1 month ago

    Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...

  • Helpdesk Co-ordinator

    1 month ago

    Bristol, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - Bristol- Industry: - Maintenance & Services- Salary: - £21000 - £22000 per annum- Start Date: - ASAP- REF: - BristolH/D_1678294163- Contact Name: - Sam Day- Job Published: - about 6 hours ago**Job Role**: Helpdesk Coordinator **Pay Rate**: £21k / £22K **Location**: Bristol **Duration**: Permanent Our trusted...

  • Administrator - Facilities Helpdesk Operator

    1 month ago

    Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...

  • Administrator - Facilities Helpdesk Operator

    3 weeks ago

    Bristol, United Kingdom DK Recruitment Full time €26,000

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance...

  • Administrator - Facilities Helpdesk Operator

    2 weeks ago

    Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...

  • Helpdesk Administrator

    1 month ago

    Bristol, United Kingdom DK Recruitment Full time

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...

  • Helpdesk Administrator

    3 weeks ago

    Bristol, United Kingdom DK Recruitment Full time €26,000

    Helpdesk Administrator Immediately Required Our client is a leading property maintenance company in the heart of Bristol and they are seeking a dedicated Helpdesk Administrator to become a valued member of their housing department. As a Helpdesk Administrator, you'll play a vital role, ensuring smooth scheduling and coordination of maintenance works...

  • Customer Helpdesk Advisor

    1 week ago

    Bristol, United Kingdom Resolve Recruitment Services Full time

    **Customer Helpdesk Advisor, Central Bristol** Resolve Recruitment are proud to be working with a rapidly expanding and reputable technology company offering its clients a broad range of business tools/solutions to improve internal processes including staff management, audits and much more. Due to this expansion, they now seek a number of Customer Helpdesk...

  • Pharmacy Helpdesk Advisor

    2 months ago

    Bristol, United Kingdom Juice Recruitment Ltd Full time

    Juice have great opportunity for an experienced customer focused individual to join a dynamic and growing technology company as an Customer Helpdesk Coordinator. The company develops tailored software solutions for the health and social industry. Due to their continued success, they are looking for help to assist with the onboarding of their software with...

  • Customer Helpdesk Advisor

    7 days ago

    Bristol, United Kingdom JUICE RECRUITMENT Full time

    Juice have great opportunity for an experienced customer focused individual to join a dynamic and growing technology company as an Customer Helpdesk Coordinator. The company develops tailored software solutions for the health and social industry. Due to their continued success, they are looking for help to assist with the onboarding of their software with...

  • Customer Service Coordinator

    3 days ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**: - Customer Service Coordinator **Salary** - £23,000 - £27,000 **Location** - Yate, Bristol **Contract Type**: - Fulltime, Permanent position **Hours**: - Monday - Friday 8:30am - 5:00pm **Hybrid**: - 3 days in the office **Duties of Customer Service Coordinator will include**: - Problem Solving - identifying the...

  • Ppm Coordinator

    2 weeks ago

    Bristol, United Kingdom Skanska Full time

    **General information**: **City/town**: - Bristol**Job field**: - Other Operations**External closing date**: - Friday, April 28, 2023**Type of contract**: - Permanent**ID**: - 2509**Description and requirements**: We are looking for a PPM Coordinator to join our building services team in Bristol. Working as a PPM Coordinator you will be responsible for...

  • Ppm Coordinator

    1 week ago

    Bristol, United Kingdom Skanska Full time

    **General information** **City/town**: Bristol **Job field**: Other Operations **External closing date**: Friday, April 28, 2023 **Type of contract**: Permanent **ID**: 2509 **Description and requirements** We are looking for a PPM Coordinator to join our building services team in Bristol. Working as a PPM Coordinator you will be responsible for coordination...

  • Facilities Coordinator

    1 week ago

    Bristol, United Kingdom Thrive Full time

    Are you an Administrator or Coordinator working within the Facilities Management or Engineering Maintenance sector, are you familiar with working with planned or reactive works and engineers? This region Facilities Management company are recruiting due to a company restructure for the following positions. Planned works coordinator Reactive work...

  • Workplace Coordinator

    1 day ago

    Bristol, United Kingdom ISS Facility Services Full time

    **Workplace Coordinator** **Bristol** Competitive salary with excellent benefits - please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed! You will be a Gatekeeper and ambassador for making our buildings and the company workplace experience. **Key Responsibilities**_**_ - Ownership...

  • Customer Service Coordinator

    3 weeks ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**: - Customer Service Coordinator **Salary** - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours**: - Monday - Friday 8:30am - 5:00pm **Duties of Customer Service Coordinator will include**: - You will look after several large accounts primarily through an online...