Project Support Manager Roles

Job summary

Do you want to be part of an energetic, innovative team and bring your skills to one of the biggest changes to the administration of the Civil Service in decades?�
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We�re looking for people who are flexible, intuitive and are comfortable taking high levels of volume, speed and complexity in their stride.�
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A number of exciting new roles have come up in the Synergy Programme, a cross-departmental group formed in response to Government Business Service�s request for individual departments to group together in �clusters� to drive efficiencies, increase buying power and improve the quality of shared service to our end users � our people.�
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The Synergy Programme is the largest of five departmental clusters, comprising the Ministry of Justice, Department for Work and Pensions, Department for the Environment, Food and Rural Affairs and the Home Office. The Department of Work and Pensions hosts the Synergy Programme. Your work will impact the procurement arrangements for the next 15 years, impacting over 50% of all Civil Servants � that�s 230,000 people across the four departments and arm�s length bodies.�
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Success of the Programme is crucial as Civil Servants rely on shared services to provide business critical tools in human resources, finance, payroll, and procurement. It affects everything we do, from joining a department as a new starter, the way we claim for expenses, how we buy goods and services such as our laptops and canteen provisions, to the way we receive our pensions when we retire.�
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If you�re someone who can use your experience to streamline procurement to drive out error, waste, and duplication we want to hear from you. But most importantly, we�re looking for applications from people who can also demonstrate a passion for our core ambition - delivering a once in a generation, transformed service that Civil Servants will use as a result of the Synergy Programme.

Job description

While no two days will be the same, the responsibilities may vary from role to role but including:�

Leadership � Supporting the team to deliver business change and engagement objectives and contribute to the wider programme, delivering the business case benefits and outcomes. Stakeholder engagement - Develop and maintain communications with internal and external stakeholders, building effective and collaborative relationships across the programme, and beyond to confidently challenge, influence and negotiate positive outcomes and solutions. Ensure Change Management processes are followed to agree and document changes to deliverables as agreed with stakeholders.Planning and scheduling - Ensure systems are in place to enable effective planning, scheduling and implementation. Developing and maintaining project plans and reporting on progress. Supporting the change control process, as required.Monitoring and reporting - Manage project controls, reporting to the PMO about the project status. Develop project performance reports.Governance- Supporting effective decision making and governance, including service readiness rehearsals, reporting and engaging in mechanisms that hold the programme to account on delivery.Assurance- Support with assurance activities and action recommendations. Organise assurance processes as required Business and Technical implementation readiness.Programme performance and controls- Developing and maintaining project plans, managing performance, and reporting on progress.Delivery planning - Commission and draft briefing papers and key documents to completion. Develop and generate planning reports and data to align with governance reporting processes to support effective decision makingResources - Manage workforce planning and wider resourcing requirements to deliver key implementation activities, providing information for effective decision making and prioritisation of activity. Procurement of supplies and services related to project support within Delegated Financial Authority limits.Support secretariat duties as required delivering meaningful outputs, auditable logs, and records for Synergy governance boardsFinancial control - Manage project spend and contribute to the compilation of budgets. Contribute to programme business cases.Risks and Issues - Lead on monitoring and managing potential risks and issues, developing mitigating actions and escalating as appropriate.

Person specification

As we are recruiting for a number of roles, we require candidates to meet all of the following essential criteria. Where there are high volumes of applications, an initial sift may take place against the lead criteria.

Essential

Knowledge and experience of working in large scale IT-enabled business change projects and programmes, involving multiple delivery partners in an ambiguous environment. (Lead Criteria)Leadership - Leading complex packages of work, establishing effective processes and ways of working, to deliver projects in multi-disciplinary teams whilst working to tight deadlines.Stakeholder Engagement- Experience of building and maintaining effective relationships with a variety of stakeholders; as well as external partners to deliver business outcomes, especially in a fast-paced environment of change.Experience and working knowledge of programme and project planning, risk and governance processes, including reporting and escalation.Problem solving � skills and experience of solving problems, relying on creativity, individual judgement, and expertise to deliver more effective business improvements / solutions.Data Analysis � experience of gathering and analysing information, data, insight and evidence, using analytical skills to inform decisions on complex issues and deliver more effective business solutions.Decision making � experience of making decisions based on consideration of the issues and use of judgement within agreed tolerances.MS Office 365 - Strong working knowledge of MS Office applications, particularly use of SharePoint, Excel and PowerPoint.

Behaviours

We'll assess you against these behaviours during the selection process:

LeadershipCommunicating and InfluencingChanging and ImprovingWorking Together

Benefits

Alongside your salary of �40,201, Department for Work and Pensions contributes �11,646 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an employer contribution of

Location�

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.�

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.�

Some travel to other Hubs/offices may be required as part of this role.�

Hybrid Working�

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.�

Benefits�

Alongside your salary, the Department for Work and Pensions contributes towards you being a member of the Civil Service Defined Benefit Pension scheme.�

We also have a broad benefits package built around your work-life balance which includes:�

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.��Generous annual leave � at least 23 days on entry, increasing up to 30 days over time (pro�rata for part time employees), plus 9 days public and privilege leave.��Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.��Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).�Family friendly policies including enhanced maternity and shared parental leave pay after 1 year�s continuous service.��Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.��An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women�s Network, National Race Network, National Disability Network (THRIVE) and many more.�

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