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Night Receptionist

4 months ago

Liverpool, United Kingdom Quest Liverpool City Centre Full time

We are seeking a confident and experienced Night Receptionist to become part of our Front Office Team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; we require someone to work on our night shifts, on a part time basis, 32 hours a week.

As our Night Receptionist, you will:

  • Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
  • Take initiative in accommodating the customers’ needs in a resourceful manner
  • Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
  • Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Here at Quest Apartments Hotels, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role.

This is your opportunity to be part of our team as a Night Receptionist. We focus on your professional and personal development, and we offer:

  • Genuine career opportunities within our business
  • Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
  • A PERKBOX subscription with benefits, retail discounts and savings available from your first day
  • Employee Assistance Programme
  • Health Insurance
  • Refer a Friend bonus
  • Once you pass your probation, a special staff rate when staying in our European properties
  • (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties.

As part of The Ascott Limited, Quest Apartments Hotels offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations worldwide.

If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you.

Required skills: Communication, Time Management, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Team Work, Problem Solving