Service Manager for Travel OperationsBookmark this job

3 weeks ago

Dorchester, United Kingdom Dorset Council Full time

Service Manager for Travel Operations

37 Hours Per Week 

County Hall 

£56,225 to £62,575

What's in it for you: 

Are you looking for a challenging role in a busy and vibrant team?
We can offer you a fulfilling and wide-ranging position in Dorset Travel, where you will contribute to making a real difference to the lives of Dorset’s children, young people, vulnerable adults and their families by providing their transport to education, training and activities.
This demanding role offers great variety and a diverse range of experiences, working in collaboration with teams across the Council and with schools and other agencies.

What you will be doing: 

We are seeking an experienced person to lead the Travel Operations Service and shape its future in line with Corporate Plans and priorities and national legislation and guidance.
The Service Manager for Travel Operations is responsible for leading 4 teams:
1. Operations team, including home to school transport for mainstream children and transport to day care centres for vulnerable adults.
2. SEND Travel team, providing home to school transport for children and young people with Special Educational Needs and Disabilities.
3. Public Transport team including overseeing the management of Dorset's core network of subsidised bus routes, the national concessionary fares scheme and bus stop infrastructure delivery.
4. Contracts team, including contract management and monitoring, KPI reporting, business improvement.

Dorset Travel has an annual budget of £28M and works with almost 100 different transport operators to provide safe and reliable transport for Dorset's residents.

About you: 

We are looking for a great communicator to work collaboratively with colleagues across the Council, with bus and taxi operators, local councillors and members of the public.

We are looking for an enthusiastic and methodical person with good attention to detail, to strategically lead the team, using data and management information to shape service delivery.

You will be passionate about improving the service for our customers, presenting evidence-based proposals to inform decisions on the future direction of Dorset Travel.

You will have the ability to remain calm under pressure and be able to solve live issues in a rational, measured way.

You will have experience of contract management and ideally an understanding of procurement law, preferably within a local authority setting.

You will have experience of working in the transport and highways sector and/or with children and families and hold a track record of working within or alongside a local authority or government department.

If you share our energy and passion to make a real difference for our residents, then we want to hear from you. So come and join us and help us shape the future of our team.

Additional Information: 

This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our .

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.

 Find out more about. 

Dorset Council: A great place to work

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

provide more than 450 services to over 300,000 residents have ambitious aspirations are excited about our future care about Dorset and all the people who live here know that all roles make a difference and that our employees are key to our success

 You will:

have access to be part of an organisation that supports each other to grow and succeed have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities.and welcome applications from everyone.

We are We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at.

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