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Assistant Manager

3 months ago

Middlesbrough, United Kingdom Achieve Hospitality ltd Full time
Achieve Hospitality are working with our fantastic client who due to a BRAND NEW opening are looking to add an experienced Assistant Manager to their team.

The Assistant Manager will support the General Manager in overseeing daily operations, ensuring exceptional service, and maintaining high standards of food quality and cleanliness. This role is crucial in creating a positive dining experience for guests while managing staff and resources efficiently.

Responsibilities of the role are but not limited to:
  • Oversee restaurant service operations
  • Collaborate with the General Manager
  • Address customer requests
  • Ensure smooth service at all times
  • Lead and manage a team of over 20 people
  • Supervise daily operations
  • Handle customer complaints
  • Monitor team efficiency
  • Maintain a clean and orderly restaurant environment
  • Manage maintenance requests
  • Work with the booking system
  • Execute opening and closing procedures
  • Handle cash and card transactions
  • Control inventory and stock
  • Manage schedules and control costs
  • Fully operate the restaurant in the GM's absence
Requirements of the role are :
  • Minimum 2 years of experience in a management role
  • Fluent in English
  • Ability to work day and night shifts
  • Willingness to work overtime when required
  • Availability to work on weekends
  • Strong teamwork skills
  • Ability to work well under pressure
  • Excellent verbal communication skills
  • Strong problem-solving abilities
  • Proficiency in handling customer complaints
  • Exceptional customer service skills
  • Leadership abilities
  • Attention to detail
  • Capability to oversee restaurant service operations

Benefits of the role are:
  • Competitive rate of pay
  • 28 Days paid holiday
  • Paid Breaks
  • Free Training provided by the company
  • Career development & Progression
  • Staff Meals
  • Free Soft Drinks on Shift
  • Company Events
  • Staff discounts


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