Assistant Manager

2 months ago

Middlesbrough, United Kingdom Hays Travel Full time

Competitive salary with unlimited bonus potential

We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.

You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.

Our customers are at the forefront of everything we do so exceptional customer service experience is required.

What will be your key responsibilities?

  • Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
  • Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assisting with the supervision, coaching and development of branch staff
  • Identifying and meeting customers’ needs by providing exceptional customer service at all times
  • Participating in promotional events and activities to increase exposure of the branch
  • Using social media to promote offers, generate customer engagement and sales leads
  • Leading by example in achieving individual sales targets and objectives
  • Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
  • Ensuring that excellent customer service experience is provided at all times
  • Attending managers' meetings, conferences and other promotional events as required
  • Effectively performing administrative duties
  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures, including health and safety
  • To treat all employees, customers and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
  • Ensuring both branch and staff appearance conforms to company standards

What competencies we are looking for?

  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
  • Ability to assist with the development of employees to maximise job satisfaction and performance
  • Competent IT skills

What experience we are looking for?

  • At least 2 years’ experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer focussed
  • Problem solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

  • Assistant Manager

    2 weeks ago

    Middlesbrough, United Kingdom CV-Library Full time

    Assistant Manager | Fashion Retail | Middlesbrough | Salary up to £28,000 + Benefits and Bonus Zachary Daniels Retail Recruitment are currently recruiting for a fabulous fashion store in Middlesbrough . You will be the Assistant Manager of a glamorous high street retailer and ensure that all day-to-day operational aspects of the store are managed...

  • Branch Manager Assistant

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Job Title: Assistant Branch ManagerJob Summary: We are seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.Key Responsibilities:Assist the Branch Manager in managing the depot sales teamOversee the day-to-day operations of the depotDevelop and implement sales...

  • Branch Manager Assistant

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Job Title: Assistant Branch ManagerJob Summary: We are seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.Key Responsibilities:Assist the Branch Manager in managing the depot sales teamOversee the day-to-day operations of the depotDevelop and implement sales...

  • Branch Manager Assistant

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Job Title: Assistant Branch ManagerTalent84 Ltd is seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.Key Responsibilities:Manage the branch in the absence of the Depot Manager, ensuring seamless operations.Take responsibility for the operational running of...

  • Assistant Store Manager

    1 month ago

    Middlesbrough, United Kingdom CV-Library Full time

    Job Title: Assistant Store Manager Location: Coulby Newham Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive An excellent opportunity has presented itself to join our client, as their Assistant Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for an Assistant...

  • Branch Manager Assistant

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Assistant Branch ManagerTalent84 Ltd is seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.Key Responsibilities:Branch Management: Manage the branch in the absence of the Depot Manager, ensuring seamless operations.Operational Oversight: Take responsibility...

  • Branch Manager Assistant

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Assistant Branch ManagerTalent84 Ltd is seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.Key Responsibilities:Branch Management: Manage the branch in the absence of the Depot Manager, ensuring seamless operations.Operational Oversight: Take responsibility...

  • Branch Manager Assistant

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Assistant Branch Manager OpportunitySalary circa £35,000 - £40,000 per annumTalent84 Ltd is partnering with a leading UK supplier of electrical installation products to find a dynamic Assistant Branch Manager. The successful candidate will assist the Branch Manager in overseeing the depot sales team, ensuring seamless day-to-day operations and driving...

  • Branch Manager Assistant

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Assistant Branch Manager OpportunitySalary circa £35,000 - £40,000 per annumTalent84 Ltd is partnering with a leading UK supplier of electrical installation products to find a dynamic Assistant Branch Manager. The successful candidate will assist the Branch Manager in overseeing the depot sales team, ensuring seamless day-to-day operations and driving...

  • Branch Manager Assistant

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Assistant Branch Manager OpportunityTalent84 Ltd is seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.Key Responsibilities:Assist the Branch Manager in managing the depot sales teamOversee the day-to-day operations of the depotDevelop and implement sales...

  • Branch Manager Assistant

    1 month ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Assistant Branch Manager OpportunityTalent84 Ltd is seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.Key Responsibilities:Assist the Branch Manager in managing the depot sales teamOversee the day-to-day operations of the depotDevelop and implement sales...

  • Site Manager Assistant

    4 days ago

    Middlesbrough, Middlesbrough, United Kingdom Albion Search Full time

    We are working with a leading national house builder to find an Assistant Site Manager for a 14-week freelance contract near Middlesbrough.As Assistant Site Manager, you will have volume house building experience with either a regional or national PLC builder.Key Responsibilities:H&S: Ensure a safe working environment.Managing Trades & Sub-Contractors:...

  • Assistant Site Manager

    3 weeks ago

    Middlesbrough, United Kingdom CV-Library Full time

    Albion Search are currently working with a highly regarded national house builder to appoint an Assistant Site Manager on a 14 week freelance contract just on the outskirts of Middlesbrough. The ideal candidate will have volume house building experience with either a regional or national PLC builder. Roles & Responsibilities * H&S * Managing certain...

  • Branch Manager Assistant

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Talent84 Ltd is seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.The ideal candidate will have a strong background in sales and management, with excellent communication and leadership skills.Key responsibilities will include:Assisting the Branch Manager in...

  • Branch Manager Assistant

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Talent84 Ltd Full time

    Talent84 Ltd is seeking a dynamic and experienced Assistant Branch Manager to assist the Branch Manager in overseeing the day-to-day operations of the depot sales team.The ideal candidate will have a strong background in sales and management, with excellent communication and leadership skills.Key responsibilities will include:Assisting the Branch Manager in...

  • Assistant Credit Manager

    4 weeks ago

    Middlesbrough, United Kingdom CV-Library Full time

    Position Title: Assistant Credit Manager Location: Middlesbrough Salary: ££37,000 - £41,000 Hours: 8.30am - 5pm (Mon-Fri) Type: Full-time, Permanent, Office based. We are looking for an Assistant Credit Manager for a world leading supplier based in Middlesbrough. In this role you will be responsible for the day to day...

  • Assistant Credit Manager

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Paul Card Recruitment Ltd Full time

    Job Title: Assistant Credit ManagerWe are seeking an experienced Assistant Credit Manager to join our team at Paul Card Recruitment Ltd. As a key member of our finance department, you will be responsible for managing credit risk and ensuring the accuracy of credit reports.Key Responsibilities:Manage credit risk and develop strategies to mitigate potential...

  • Assistant Credit Manager

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom Paul Card Recruitment Ltd Full time

    Job Title: Assistant Credit ManagerWe are seeking an experienced Assistant Credit Manager to join our team at Paul Card Recruitment Ltd. As a key member of our finance department, you will be responsible for managing credit risk and ensuring the accuracy of credit reports.Key Responsibilities:Manage credit risk and develop strategies to mitigate potential...

  • Assistant Management Accountant

    1 month ago

    Middlesbrough, United Kingdom CV-Library Full time

    The main duties of the Assistant Management Accountant role will include: * Weekly and monthly payroll preparation, including issuing of payslips and payment processing to bank * Maintain payroll system with all relevant updates and details such as tax codes, revised salaries and updated hourly rates * Responsibility for the posting of supplier...

  • Senior Assistant Manager

    4 weeks ago

    Middlesbrough, Middlesbrough, United Kingdom 23. Degrees Full time

    {"title": "Senior Assistant Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Senior Assistant Manager to join our team at 23.5 Degrees. As a Senior Assistant Manager, you will play a critical role in supporting the Store Manager in overseeing the day-to-day operations of the store.Key Responsibilities:Lead and develop a...