Customer Support Officer
7 days ago
Are you a friendly and compassionate people person looking for your next challenge?
Then we welcome you to apply to join the Customer Support Team at Teignbridge District Council.
We deliver more than just customer service – we support our communities by helping people access council services, understand their entitlements, and help safeguard vulnerable members of our communities, identifying when they need additional support. As the front line, we also look to continuously improve what we do as a local authority to meet our customer’s needs.
You will be part of a friendly and committed team, acting as the first point for customers no matter how they choose to contact us. You will be dealing with a variety of enquires received on the phone, online or face to face using a variety of digital systems, with the training and support to resolve over 80 percent of enquiries at first point, whilst providing our customers with consistently excellent service.
We are an equal opportunities employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. We also welcome applications from military veterans and their families.
We can offer the following:
A generous flexi scheme with up to 2 days flexi per month that can be taken. Hybrid working with up to 50 percent hours that can be worked from home, after initial training. Free car parking (or close access to a mainline train station). A refurbished modern zero carbon emissions office space. Local Government Pension Scheme. Generous annual leave and wellbeing package. Discounted gym membership at Teignbridge District Council Leisure Centres. Opportunities for career development and learning opportunities.
You are a good Teignbridge District Council fit if you:
It is vital to read the job description and person specification for this role - it will help you to understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.
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