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Business and MI Support Administrator

2 months ago

Royal Tunbridge Wells, United Kingdom Howden Full time
About DUAL

Founded in 1998, DUAL has built a reputation as a specialist underwriting group and the market of choice for insurance intermediaries around the world. That's how we have become one of the world's largest international underwriting agencies with US$3.5 of GWP.

DUAL is part of Howden, an international insurance group with employee ownership at its heart. The Group was founded in 1994 and now has divisions in broking and underwriting, operates in 55 territories and employs over 18,000 people handling US$38bn of premium on behalf of clients.
  • People: 1700
  • Countries: 21
Eridge Underwriting is a Specialist Motor Underwriter. We employ 15 staff based in Tunbridge Wells generating £70 million premium income with 80 brokers throughout the UK.

We will build on over 100% income growth in the past 2 years and require additional staff to ensure further growth is sustainable and professionally managed. You have an opportunity to make a positive contribution working in a team environment which encourages responsibility and creativity.

Title: Business & MI Support Administrator

Job Purpose:

The Business & MI Support Administrator will provide support across the business, helping to ensure internal and contracted systems run efficiently, whilst supporting the Business Operations team and assisting the Project Manager on specific tasks.

Key Responsibilities:
  • Providing support to users on internal and external systems, including setting up new users, Motor Insurance Database queries and IT requests.
  • Handling emails in a shared mailbox and in the Team Manager's mailbox. This can involve resolving queries independently and/or forwarding to the correct team for review.
  • Assist with managing business deadlines by sending reminders to teams, internal and external.
  • Sending regular and ad hoc reports for management, other areas of the business and external business partners.
  • Ensuring business records and agreements are stored and kept up to date.
  • Take minutes for meetings, noting actions, ensuring all action owners are aware of their responsibilities.
  • Involvement in communicating the monthly rate review changes internally, to staff, and externally, to brokers and software houses.
  • Involvement in ongoing and future system and product developments.
  • Creating and maintaining records of system procedures.
  • Assist Operations Team on identifying issues to be managed, including monitoring of exceptions reports.
The ideal candidate will:
  • Have 1-2 years' experience in a relevant role.
  • Be enthusiastic about a support-based administrative role with the opportunity to progress.
  • Be confident using Microsoft Excel.
  • Possess very good organisational skills.
  • Have good written and verbal communication skills.
  • Enjoy responsibility and learning new skills.
  • Be a team player, whilst demonstrating an ability to work independently and professionally.
  • Pay attention to detail.
  • Possess good time management skills and be able to prioritise work based on the business need.
Hours of work are Monday to Friday 9am to 5pm in the office.

What do we offer in return?

A career that you define. At DUAL, we value diversity - there is no one DUAL type. Instead, we're looking for individuals who share the same values as us:
  • Our successes have all come from someone brave enough to try something new
  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond
Reasonable adjustments

We're committed to providing reasonable accommodations at DUAL to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent