Crew Manager

1 month ago

Ipswich, United Kingdom Suffolk County Council Full time
Suffolk County Council - Beacon House, Ipswich, Suffolk IP1 5PB £36,576 per annum (development) or £38,153 per annum (competent) 42 hours per week - Day Duty (part-time working considered) Permanent

Would you like the opportunity to help shape and lead a  brand-new fire control room  in Suffolk? If so, this is your chance to  answer the call  and support Suffolk Fire and Rescue Service to make our new control room a success.

This is an exciting opportunity to either  take the next step  in your management career or transfer over to Suffolk.

We’re welcoming applications from both current and former substantive, competent Firefighter (Control) or role above within a UK Local Authority Fire Service. If you haven't previously worked within a UK Local Authority Fire Service, you will not be eligible to apply for this position.

We’re passionate about saving lives and protecting the communities we serve. If you are too, then join us and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving.

This is your opportunity to make a difference and  leave a positive, lasting legacy .

Your role and responsibilities

As a Crew Manager (Control) - Training and Policy , you will support the Watch Manager to develop and implement training, policies and procedures for control operators, making sure adherence to service standards. This is in addition to the core function of emergency call handling, mobilising, and incident management activities. Your responsibilities will include: 

Supporting the delivery of training to control and the wider organisation. Developing fire control-specific policies and procedures. Maintaining compliance with policies, procedures and service standards. As required, supporting the management of the team through supervision and guidance. Managing information and accurate record-keeping. Including data transfer and integrity. Managing control and resourcing systems, including configuration and resolving operational system issues. Supervising emergency calls, mobilisation of resources and multi-agency liaison. Deputising as Watch Manager when required.

You will need: 

Current or former substantive competency as a Firefighter (Control). Excellent communication skills (verbal and written). Strong management skills. Confident to lead others. Proven resilience to remain calm and decisive under pressure.  An aptitude for decision-making in challenging situations.  A collaborative approach to managing multi-agency relationships.  Excellent digital competence.

You can view a full list of requirements in the . If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

In return, we will offer you: 

Scope to shape the future of our new Control Centre. A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents. A rewarding and challenging career in a vital public service. Travel, lifestyle, health and wellbeing benefits. Membership of a competitive Local Government Pension Scheme (LGPS). Training and encouragement to expand your knowledge. Diverse and active staff networks.

Looking for other exciting opportunities within Suffolk's new Control Room?

We’re currently seeking talented individuals to join us in the below positions: 

Crew Manager (Control) Watch Manager (Control) Control Room Operator (Firefighter) 

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