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Customer Experience Assistant Receptionist

3 months ago

Somerset, United Kingdom Oxford Innovation Space Full time

We have an opportunity for an Customer Experience Assistant to join the team based in Bristol. Future Space is a leading Innovation Centre for entrepreneurs and growing companies in the science and technology sector in the Southwest. Managed by Oxford Innovation and based on the University of the West of England (UWE Bristol) campus, Future Space offers flexible office space, shared and dedicated laboratories, workshops and co-working facilities designed specifically for high-tech, science-based entrepreneurs and innovators.

Oxford Innovation, which manages Future Space on behalf of UWE Bristol, is a leading operator of Business and Innovation Centres. Managing nearly thirty Centres across the UK, we provide business support to nearly 1,000 innovative and growing companies.

That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you. Someone with creativity to be able to create posters, adverts and know how to post through social media platforms such as Instagram, LinkedIn etc.

Major objectives of the role:

Making sure our customers have the best experience in our Innovation Centres is a real team effort and as a member of the Centre operations team, you'll be a key part in this. You will welcome everyone to Future Space, Bristol. Oxford Innovation Space's Innovation Centres division operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK. Our clients are start-ups, high growth SMEs, investors and also public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage more than twenty centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies. This full time position will report directly to the Assistant Centre Manager. At Future Space, the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service, a warm welcome and a freshly brewed tea or coffee when they need it. That's why we are looking for someone who can convey energy to our customers, a sparkling, enthusiastic, proactive person who feels part of the centre community and is willing to go the extra mile. Happy working in a team or on your own you'll show pride in your work, making sure the innovation centre always looks the part and always looking for something new to challenge you.

What will you do?

There'll be plenty of variety so you'll never feel bored, here are the main responsibilities you will have:

Be the first and last point of contact for our customers and their guests Welcome all our customers, visitors and meeting room guests with an authentic enthusiasm and smile in a friendly, professional natural manner Responsible for opening the centre in the morning and closing the centre at the end of the day Manage keys and passes (activation/ deactivation) for customers Handle all daily incoming and outgoing mail for customers Answer all incoming questions and requests via phone, email or at reception Booking and recording all requests for meeting rooms and events, arranging refreshments and other support needed Support the Centre team with event planning and hosting Monitor the meeting room agenda and act as a host for all of our events Ensuring all centre equipment is in good working order - including for example coffee machines, printers, photocopiers and AV Maintaining and monitoring of useful consumables and stationery, so we never run out of toilet roll, paper, coffee and paperclips Record/report any chargeable ad hoc services customers or their guests need Support our customers with tasks varying from arranging a courier, using the coffee machine, print jobs, ordering office supplies or even booking a restaurant for that important meeting Maintaining tidiness of the community areas in the centre Support customers with local area knowledge - restaurants, bars, events etc Act as back up for the Assistant Centre Manager and Centre Manager for all kinds of administrative tasks Help us with your ideas on how we can keep improving our services

What are you like?

A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Pro-active Great IT skill with experience of using a range of technology Conscientious and efficient with an eye for detail and pride in their work Great as part of a team as well as working on their own when the need arises Flexible - willing to do what it takes to make the centre a success

What's in it for you?

Salary of up to GBP24,000 per annum, depending on experience 25 days' holiday plus Bank Holidays Flexible benefits package comprising: Contributory pensionAbility to increase or decrease amount of annual leaveAbility to increase or decrease amount of life assurance coverPrivate medical and dental insurance and health screeningBicycle purchase Friendly, informal and flexible working environment - so you can make the most of your home and your work life

We want you to have chances to progress to Assistant Centre Manager and so we will support you in learning new skills and taking the next steps in your career.

If you think you could be a great member of team and would like an exciting opportunity in return, then this is the role you have been looking for - click 'apply' today to become our new Customer Experience Assistant or to find out more information about the role. We would love to hear from you