Hotel Receptionist

2 weeks ago

Shepton Mallet, United Kingdom Charlton Somerset Hospitality Limited Full time

We are looking for a friendly, professional, and customer-focused Hotel Receptionist to join our team at Montogo Resorts Somerset at Charlton House. As the first point of contact for guests, you will play a vital role in ensuring a positive guest experience from check-in to check-out.

Key Responsibilities:
  • Greet and welcome guests upon arrival with a warm and professional manner.
  • Manage check-ins and check-outs efficiently, ensuring guest satisfaction.
  • Answer phones and emails to address guest inquiries, reservations, and requests.
  • Handle bookings and reservations, ensuring accurate data entry and availability management.
  • Provide information about hotel services, local attractions, and assist with guest needs.
  • Handle payment transactions, including cash, credit card, and invoicing.
  • Resolve guest complaints and issues promptly and professionally.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.


Make sure to apply with all the requested information, as laid out in the job overview below.
Requirements:
  • Proven experience as a Hotel Receptionist or in a similar customer service role.
  • Strong communication skills and ability to multitask.
  • Proficiency in hotel management softwareand MS Office Suite.
  • Fluent in Englishadditional language skills are a plus.
  • Ability to work in shifts, including weekends and holidays.
  • Friendly and professional demeanor with excellent customer service skills.
  • Problem-solving abilities and attention to detail.
Benefits:
  • Competitive salary
  • Opportunities for career growth
  • Employee discounts on hotel services
  • Flexible working hours
This position is fulltime 40hrs a week.

AMRT1_UKCT

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