Distribution Coordinator
3 weeks ago
• Educated to GCSE standard in both English and Maths
• Experience in logistics and customer service provision desirable
• Numerate, good communicator, team player and able to resolve problems
• Ability to respect strict deadlines and prioritise with good attention to detail
• IT literate, experience of SAP a bonus
Activities
• Receiving and processing customer orders and enter into SAP and making outbound calls, as required
• Liaising with haulier for optimal delivery and customer service performance
• Addressing specific documentation requests and customer service concerns, including formal complaints - and record quality / delivery deficiencies impacting customer satisfaction, service/complaint follow-ups and surveys
• Troubleshooting haulier deliveries.
• Daily review of haulier resource and planning.
• Maintaining relevant databases and use of CRM system, including for near miss reporting and follow-up
• Provide general support to the Commercial department
• Identifying process improvements
• Performing general administrative duties
Context & Environment
A key role in a B2B environment, liaising with clients and internal departments to effect the seamless delivery of the order book. TotalEnergies supplies two headline markets: Road construction and maintenance as well as various Industrial activities. Customers include major quarry operators, private asphalt producers, industrial manufacturers, emulsion producers and end-customers in addition to local and national government authorities.
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