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Customer Service Advisor

1 month ago


Somerset, United Kingdom Red Recruitment Full time

Red Recruitment is recruiting Customer Service Advisors in Nailsea to join our client, a joint venture company that manages all non-operational customer enquiries. This is a great opportunity for those with previous customer service experience who are looking to further their career in a highly respected contact centre.

The salary for this position is 27,814 per annum and contains many benefits.

Benefits and Package for a Customer Service Advisor:

Salary: 27,814 per annum (depending on the contracted hours) Hours: 37 or 40 hours per week (this is your decision), Monday - Friday, hours between 8am - 6pm and 1 in 4 Saturdays, 9am - 1pm Contract Type: Permanent Location: Nailsea Smart casual dress code Great communal areas (pool table etc) Regular social incentives Free onsite car park Close to public transport links 6 week training program as well as a 7 month probation period 25 days annual leave Family benefits Discounts and cashbacks with major retailers Pension scheme Mental health first aiders Training and development

Key Responsibilities of a Customer Service Advisor:

Taking high-volume calls from customers with a variety of queries Assisting customers with changing their personal information Setting up direct debits and payments with customers Handling occasional complaints from customers Hitting achievable targets

Key Skills and Requirements of a Customer Service Advisor:

Previous customer service experience is required, preferably from retail but hospitality experience is accepted Excellent communication skills is required You should be competent to use a variety of IT systems A positive, can-do attitude is required for this role as you will be dealing with a variety of queries

If you are interested in this position and have the relevant experience required, please apply now

Red Recruitment (Agency)