Content Designer

5 days ago


Glasgow, United Kingdom UK Civil Service Full time

Job summary

Do you have excellent writing and editing skills?

Do you have experience of working with content management systems, style guides and agile tools to deliver content design solutions. Can you advocate for the user when working with a wide range of stakeholders?

If so, then our content designer role could be for you.

A Content Designer is an established practitioner with experience creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey (across digital and offline channels).

At this role level, you will:
�� be comfortable using evidence, data and research to make content decisions
�� build relationships across government to focus on the needs of the user and to influence stakeholders
�� contribute to and use style guides and content patterns
�� engage with and contribute to the Scottish Government content design community of practice

Dignity, fairness and respect are at the core of everything we do. We demonstrate these values by making our work as transparent and accountable as possible.

We are committed to recruiting a diverse workforce that is representative of the clients we serve. Our benefits will help people from all walks of life in Scotland and it is crucial our workforce reflects this diversity..

Colleagues of Social Security Scotland work in a diverse, supportive environment. In certain roles staff use flexible working. We are happy to accept your application if you wish to work part-time. You will have a minimum 5 weeks of annual leave (pro rata) in addition to all public and privilege holidays. Roles within Scottish Government allow for a number of other benefits including great support from managers through monthly conversations and a strong mentoring scheme.�

Social Security Scotland�s Live Service team is responsible for the maintenance and further development of the live benefit services being delivered to clients. The team is multi-disciplinary and brings together a vast range of skills and expertise to ensure that clients are at the centre of the design and development of all continuous improvement activity.

DDaT Pay Supplement
This post attracts a �5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession.

Job description

Agile working
� Work in agile teams and help them to manage and visualise outcomes, prioritise work, define scope and agree a minimum viable product (MVP). Adapt, reflect and be responsive to feedback.

Content concepts and prototyping
� Create prototypes and content plans to demonstrate proposed approaches to content design.
� Explain how the pattern choice, publishing approach and metadata will shape how the content will be published and managed.

�Stakeholder relationship management (content design)
� Prioritise and build relationships with stakeholders. Communicating with them in various ways to build consensus on content design approaches that balance the needs of the business and user.

Strategic thinking
� Establish and iterate content patterns and standards. Contribute to the creation and development of content strategies and processes.

User focus (content design)
� Create and iterate content for end-to-end services that makes complex language and processes easy to understand.
� Record design decisions and design debt.
� Provide evidence and acceptance criteria for design decisions that show how the
content meets user needs.

User-centred content design
� Use data, research and evidence to plan, write, design and edit content across multiple channels that meets content styles and standards.
� Set review dates and monitor the effectiveness of content to make continuous
improvements.
� Engage with and contribute to the Scottish Government content design community of practice

Person specification

1. Experience of working in an agile team and using agile tools to rapidly deliver and iterate content.

2. Experience of working with content management systems, content patterns and style guides in order to publish clear, consistent and accessible content.

3. Experience of working with user stories and creating content that can be measured against user needs, allowing you to build and reach consensus with stakeholders.

4. Experience of making complex language, user journeys and processes easy to understand in order to deliver the right content in the right format to meet user needs.

Benefits

Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.

A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here -

Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.

Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.

Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.

Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.

Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.

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