Customer Representative

4 weeks ago

Birmingham, United Kingdom Nationwide Building Society Full time
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this.

It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.

We need a Customer Representative for our branch in Sutton Coldfield. This role is a permanent position working part time, 30.5 hours per week, Monday to Saturday. This must include a Saturday.

If this role is advertised as part time the salary will be pro rata.

You'll need to be within a 45minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you.

Your training will be based virtually in branch.

Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you'll be doing

What is important is to know every branch is different, and we are all in this together working to have the best version of our branches

What can't a Customer Representative do This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone.

We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you

We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.

Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers needs. You need to be comfortable using digital tools and applications.

We are the front line in protecting our customers, building our society.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:
  • A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • 25 days holiday, pro rata
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career.
  • Wellhub- Access to a range of free and paid options for health and wellness
  • Opportunity to increase your salary by £500 after 12 months in role when you can evidence competence in specified core activities and skills
What makes us different

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank .

As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You'll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.
What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

Once we've received your application successfully, we will invite you to the first stage; our online assessments

Within a few hours you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments - all focussed around what's important to us in a member facing role at Nationwide.

In your candidate hub you'll also be able to get hints and tips and watch video's from our colleague's giving you a really good idea of what it's like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

  • Customer Representative

    6 months ago

    Birmingham, United Kingdom KC Group Full time

    We are working with a leading telecommunications organisation who are looking for a **Customer Representative** to join their team on a 26-week fixed-term contract. Working hours are 8:00am - 4:00pm and the role offers an hourly rate of £13.33 per hour/ **Roles and Responsibilities of the Customer Representative**: - Dispatching of engineers to send out...

  • Customer Survey Representative

    6 months ago

    Birmingham, United Kingdom Elitep Full time

    Our client, based in Northfield, are seeking a Customer Survey Representative, who's primary responsibility is to contact existing customers via telephone and conduct brief reviews of their service experiences. As a Customer Survey Representative, your role is crucial in gathering valuable feedback to enhance customer satisfaction and improve service...

  • Customer Service Representative

    6 months ago

    Birmingham, United Kingdom Channel Partners Group Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    4 weeks ago

    Birmingham, Birmingham, United Kingdom BIMM Institute Full time

    As a customer service representative, you will be the first point of contact for our customers, providing them with assistance and support to resolve their queries and issues.We are seeking a highly motivated and organized individual to join our team as a support specialist, responsible for handling customer inquiries and resolving technical issues.Our help...

  • Customer Service Representative

    5 months ago

    Birmingham, United Kingdom Vision Glasgow Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles based in Birmingham! Are you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives. **About Us**: At Vision, we...

  • Customer Service Representative

    4 weeks ago

    Birmingham, Birmingham, United Kingdom SLS Recruitment Ltd Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative in Birmingham.As a Customer Service Representative, you will be responsible for providing excellent customer service and sales skills to our clients.You will be working in a fast-paced environment, interacting with customers, and...

  • Customer Service Representative

    1 week ago

    Birmingham, Birmingham, United Kingdom CRS Professionals (UK) Ltd Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly organized and detail-oriented individual to join our Aftercare team as a Customer Service Representative. This role will involve receiving and making calls to customers, booking appointments, and providing exceptional customer service.The ideal candidate will have excellent communication...

  • Customer Service Representative

    1 week ago

    Birmingham, Birmingham, United Kingdom Crown Full time

    We are seeking a highly skilled Customer Care Representative to join our team at Crown. The successful candidate will be responsible for delivering exceptional customer service, while also achieving monthly targets set in relation to KPIs and Service Budgets.

  • Customer Service Representative

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Tesco Full time

    About the RoleWe are seeking a talented and passionate Customer Service Representative to join our team at Tesco. As a key member of our store staff, you will play a vital role in delivering exceptional customer service, ensuring that every shopper has a positive and memorable experience.

  • Customer Service Representative

    6 days ago

    Birmingham, Birmingham, United Kingdom Sytner Group Full time

    About the role:We are seeking a skilled Customer Service Representative to provide exceptional care and advice to our luxury vehicle clients. This is a challenging role where customer satisfaction always comes first.The successful candidate will work closely with our customers to understand their needs and preferences, providing personalized solutions and...

  • Customer Service Representative

    1 week ago

    Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full time

    Role OverviewWe are seeking a highly detail-oriented and personable individual to join our team as a Customer Service Representative in Birmingham.About the RoleAs a Customer Service Representative, you will be responsible for handling high volumes of customer calls, providing excellent communication skills to create a positive experience.You will also be...

  • Customer Delivery Representative

    6 months ago

    Birmingham, United Kingdom Vans Direct Full time

    **Job Title**: Customer Delivery Representative **Employment type**:Fixed Term - Full Time **Location**:Birmingham, West Midlands, UK **City/Town**: West Bromwich **Postcode**:B71 4LT **Salary**:£26,000 per annum **_Are you looking to start your career, then join the industry leading and award winning Bestway Vans Direct ('Grocer’s Logistic Supplier...

  • Customer Service Representative

    6 months ago

    Birmingham, United Kingdom On Logistics Full time

    As a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...

  • Customer Service Representative

    1 month ago

    Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Birmingham.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless customer experience.Collaborate with team...

  • Customer Service Representative

    6 months ago

    Birmingham, United Kingdom On Logistics Full time

    As a Customer Service Representative you will be dealing with queries, process, record and obtain claims and invoices. Managing customer relationships and being the face of our customer service team. - Adhere to On Logistics company values - Adopt a best practice culture on all aspects of Health & Safety, ensuring full compliance with policies and...

  • Customer Sales Representative

    7 months ago

    Birmingham, United Kingdom Channel Partners Group Full time

    To excel in this role, you will have excellent communication and networking skills, and a strong presence on social media. Previous experience as a brand ambassador or similar role is strongly desired, as well as knowledge of sales and marketing principles. **Responsibilities**: - Familiarizing yourself with the company’s mission, vision, and goals. -...

  • Customer Service Representative

    1 month ago

    Birmingham, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for a talented Customer Service Representative to join our team. As a vital member of our operational team, you will provide exceptional customer service, support, and collaborate with colleagues to achieve our goals.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...

  • Customer Experience Representative

    6 days ago

    Birmingham, Birmingham, United Kingdom The Normal Brand Full time

    Join our team of dedicated sales professionals at The Normal Brand's Birmingham store. As a customer experience representative, you will be responsible for creating memorable interactions with customers, driving sales growth, and maintaining a high level of customer satisfaction.Key Performance Indicators (KPIs)Sales performance: Meet or exceed monthly sales...

  • Customer Sales Representative

    7 months ago

    Birmingham, United Kingdom Channel Partners Group Full time

    To excel in this role, you will have excellent communication and networking skills, and a strong presence on social media. Previous experience as a brand ambassador or similar role is strongly desired, as well as knowledge of sales and marketing principles. **Responsibilities**: - Familiarizing yourself with the company’s mission, vision, and goals. -...

  • Customer Service Representative

    1 month ago

    Birmingham, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative for beBee Professionals, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide product knowledge and advice to customers, while also maintaining a clean and tidy store environment.Key Responsibilities:Greet and assist customers with...