Technical Support Engineer
3 weeks ago
When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration - we're a great place to work and we are continually striving to be the best place to work
Your Role - Magic happens when you bring great people together
- Selection of the products complying to the customer requirements & application & Providing Legacy cross reference
- Advising other products suiting the customer (Up selling & Cross selling), Product Configuration &Troubleshooting the customer issue at the site
- Guide the customer for product operation & quick start
- Provide advanced technical Support to Customers.
- Ability to reply on basic requests related to equipment.
- Responsible to facilitate promotional workshops / seminars.
- Participate as sales support in prescribing various Products for decision makers
- Responsible of getting continuous updates from Knowledge based and inform concerned parties.
- Provide added value continuous improvement for the customer care.
- Identify sales opportunity through customer contact with a reporting through cases to sales team.
- Specifications with the relevant product / price.
- Increase the level of customer satisfaction to be measured Quarterly through survey and random calls to ensure the quality of reply.
About You
- Bachelor University degree in an engineering profession ( Electrical, Mechatronics, Renewable energy, Electronics & Communications).
- Fluency in English is a must
- Fluency in French is a must
- Professional user of Microsoft Office.
- Working with team.
- Adhering to the principals & values
- Learning & Researching.
- Adapting and responding to changes.
Req: 008NZM
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