Technical Support Engineer

3 weeks ago


Slough, United Kingdom Schneider Electric Full time
Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration - we're a great place to work and we are continually striving to be the best place to work

Your Role - Magic happens when you bring great people together
  • Selection of the products complying to the customer requirements & application & Providing Legacy cross reference
  • Advising other products suiting the customer (Up selling & Cross selling), Product Configuration &Troubleshooting the customer issue at the site
  • Guide the customer for product operation & quick start
  • Provide advanced technical Support to Customers.
  • Ability to reply on basic requests related to equipment.
  • Responsible to facilitate promotional workshops / seminars.
  • Participate as sales support in prescribing various Products for decision makers
  • Responsible of getting continuous updates from Knowledge based and inform concerned parties.
  • Provide added value continuous improvement for the customer care.
  • Identify sales opportunity through customer contact with a reporting through cases to sales team.
  • Specifications with the relevant product / price.
  • Increase the level of customer satisfaction to be measured Quarterly through survey and random calls to ensure the quality of reply.
Qualifications

About You

  • Bachelor University degree in an engineering profession ( Electrical, Mechatronics, Renewable energy, Electronics & Communications).
  • Fluency in English is a must
  • Fluency in French is a must
  • Professional user of Microsoft Office.
  • Working with team.
  • Adhering to the principals & values
  • Learning & Researching.
  • Adapting and responding to changes.
Schedule: Full-time
Req: 008NZM

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