Data Center Solution Support Engineer

3 weeks ago

Slough, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

Who We Are


CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.


CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.



Role Overview


We are looking for a Technology Consultant to join us to provide Hardware and Software support onsite on large HPC (High Performance Computing) systems for a prestigious UK customer located in the Heathrow and Slough area.

As a resident technical consultant, you will be working as part of a dedicated team to deliver reactive support to ensure compliance with a strict SLA (Service Level Agreement) associated with the contract.


The tasks will include (but not limited to):


The primary role is to carry out the troubleshooting of hardware and triage of failures on nodes.

The engineer will be made aware that HPC parts can be heavy. System blades vary in weight from 24Kg to nearly 30kg.

Server lifts are used to remove/ install the system blades.

The engineer must document the fault accurately for each faulty piece of hardware to enable the onsite team a chance of repairing the items.

The engineers must be self-motivated to look for work.

This would be done by monitoring the onsite ticket system.

The engineer will learn to elevate cases when required so that additional help can be requested.

Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.

Maintain meticulous records of planned maintenance actions and outcomes within the case management systems.

Ensure compliance with customer rules for change management controls.

Provide a professional and positive approach to the customer in the execution of all duties.

Follow technical escalation procedures to ensure critical issues receive maximum focus.



Required skills and attributes


A working knowledge of Linux and storage systems is desirable.

Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.

Excellent communication skills, both written and verbal are required.

An ability to stay calm and professional under pressure while working to strict deadlines is essential.

The candidate should be flexible and willing to travel when required.

Ideally early careers, enthusiastic about HPC and willingness to learn and develop

SC Clearance required or prepared to undertake

Located nearby to SL1 and UB11, approx. 30 – 45 mins

Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 3 years of experience in IT maintenance and support



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