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Operations Manager

4 months ago

Taunton, United Kingdom CBRE Full time
Job Title: Operations Manager

Business Sector: Data Centre Solutions - Critical Environment

Location: Taunton, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

  • Responsible for the management of M&E staff, operation, and maintenance within the Client facility at Taunton.
  • Full accountability of all aspects of the day-to-day operation and risk management across the Mechanical & Electrical infrastructure, promoting the foundation of operational excellence.

Operational Responsibilities

  • Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations, and agreed service level agreements.
  • Sub-contractor management, including review meetings, ensure safe working practises are adhered to and keeping them honest.
  • To conduct regular reviews of operating procedures, not limiting to logbooks, QHSE, observations, audits, EOP's, SOP's and electrical safety programs, making recommendations for improvements.
  • Act as an escalation for all issues, subject matter expert across all M&E queries and people/client management.
  • Liaise and keep informed both the client and the CBRE senior management on all aspects of operational commitments.
  • Responsible for incident management in prioritising and coordinating events until closure, keeping concise records during escalations, and raising incidents, add actions and risks to the register across the CBRE platform, Quantum.
  • Ensure there is 100% compliance across the asset management system (CAFM).
  • An up-to-date life cycle report, highlighting opportunities for improvement and managing risk.
  • To prepare and present the weekly operational report during the client meeting.
  • Compiling and analysing key data for submission to the Account Manager for monthly reporting.
  • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client and sub-contractor contacts.

People management

  • Daily management of the Mechanical and Electrical on-site team ensuring compliance with CBRE processes and procedures.
  • Provide robust processes across several tasks, but not limited to, provide 24/7/365 a year support via the team.
  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.
  • Ensure business policies and processes are effectively communicated and implemented.
  • Staff retention, keep them motivated, deliver employee engagement surveys and promote regular review meetings.
  • Deliver training plans for direct reports.

Financial

  • Assist the Contract Support role with financial and commercial aspects of the contract.
  • Providing information for contract review meetings.
  • Seek competitive quotations and better buying.

Skills

  • Experience of working in a fast paced, operational environment.
  • Strong relationship management with colleagues, clients and sub-contractors demonstrating excellent communication / influencing skills.
  • Robust and assertive attitude towards achieving results.
  • Strong organizational abilities ensuring all documentation is stored and auditable.
  • HV/LV AP is desirable.
  • Ability to multi-task and prioritise workloads.
  • High customer focus.
  • Excellent IT skills, competent across Microsoft Office programs and experience with a CAFM system is desirable.

Additional Responsibilities

  • Liaising with external security teams for clearance/vetting.
  • To obtain a comprehensive understanding of the contract and ensure all work is carried out in accordance with the contract scope.
  • Actively identify and implement innovation across the contract to enhance performance and continue to exceed the client's expectations.
  • Promote and maintain CBRE work ethics and culture, following the RISE values.
  • High level of trust and integrity whilst handling confidential information.
  • Obtain full Security Clearance.
  • Company benefits scheme.
  • 25 days holiday, excluding bank holidays, per annum.

You must meet all the Client requirements to obtain security clearance.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.